Dennis 0 Posted September 17, 2015 Share Posted September 17, 2015 Hello, I am trying to access the web console for ESET Remote Administrator but receive the following error when attempting to log in (I am using the right username and password): "Login failed (communication error)" Attempting to change the password will also give an error saying "Password change has failed". I have pulled some information from the trace.log file and added it as an attachment to this post. There seems to be an error related to the protocol version but I am not sure how to resolve this. Any help would be greatly appriciated. Regards, Dennis. trace.log Link to comment Share on other sites More sharing options...
Dennis 0 Posted September 17, 2015 Author Share Posted September 17, 2015 Having done a little more research since I submitted this topic I'd like to think that the information in trace.log is unrelated as it shows multiple entries similar to this one. I found the following topic submitted by a user having the same issue, unfortunately mine has not resolved itself after a few days: https://forum.eset.com/topic/5110-login-failed-communication-error/ Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted September 17, 2015 ESET Moderators Share Posted September 17, 2015 Hello, please specify the version of ERA you are running. Thank you. Link to comment Share on other sites More sharing options...
Dennis 0 Posted September 18, 2015 Author Share Posted September 18, 2015 Hello, We are running version 6.1.365.0. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted September 18, 2015 ESET Moderators Share Posted September 18, 2015 Hi, Please check whether the ERA service is running and whether the port 2223 is open and the server is listening on it; also if you can telnet to it. Link to comment Share on other sites More sharing options...
Dennis 0 Posted September 18, 2015 Author Share Posted September 18, 2015 Hello, running telnet to port 2223 works fine. The ESET services have the following statuses: ESET HTTP Server: not running ESET Remote Administrator Agent: running ESET Remote Administrator Server: running ESET Rogue Detection Sensor: running ESET Service: running ESET SHA Service: running Link to comment Share on other sites More sharing options...
Former ESET Employees Timos 8 Posted September 18, 2015 Former ESET Employees Share Posted September 18, 2015 Try restart the services or machine. Try CTRL+F5 in browser. I have no other ideas for now. Link to comment Share on other sites More sharing options...
Dennis 0 Posted September 18, 2015 Author Share Posted September 18, 2015 Hello, CTRL+F5 unfortunately did nothing. The services have been restarted, unfortunately restarting the machine is (currently) not an option. I will leave it be for the weekend and hope it's resolved on monday morning like https://forum.eset.com/topic/5110-login-failed-communication-error/. If not i'll post back here and contact ESET support, if the issue gets solved I'll make sure to post the solution here. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted September 18, 2015 ESET Moderators Share Posted September 18, 2015 Thanks, those would be the best steps for now. Link to comment Share on other sites More sharing options...
Solution Dennis 0 Posted September 21, 2015 Author Solution Share Posted September 21, 2015 Hello, I have managed to resolve the issue by stopping and starting Apache Tomcat 7.0 through the system tray, I should have thought of this earlier. Link to comment Share on other sites More sharing options...
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