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Jaroslav Furdos

MDM - device agent connection loop

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Hi,

 

i have problem to connect Android phone to ERA,

1. MDM Appliance installed successfully,

         - connection with ERA is OK

2. New mobile device enrollment successful, but ERA allways show it as "Unknown" and I can not  activate devide in ERa console

 

This is from MDM appliance /var/log/eset/RemoteAdministrator/MDMcore/trace.log

 

2015-09-16 12:50:03 Information: New Agent connected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c

2015-09-16 12:50:03 Information: New AgentUDID: e47fdd9f-0345-4940-a49e-e1f34be31d6c is associated with DeviceID: 356779055782220

2015-09-16 12:50:51 Information: Agent disconnected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c

2015-09-16 12:50:52 Information: New Agent connected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c

2015-09-16 12:50:52 Information: New AgentUDID: e47fdd9f-0345-4940-a49e-e1f34be31d6c is associated with DeviceID: 356779055782220

2015-09-16 12:51:39 Information: Agent disconnected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c

2015-09-16 12:51:40 Information: New Agent connected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c

2015-09-16 12:51:40 Information: New AgentUDID: e47fdd9f-0345-4940-a49e-e1f34be31d6c is associated with DeviceID: 356779055782220

2015-09-16 12:52:26 Information: Agent disconnected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c

2015-09-16 12:52:27 Information: New Agent connected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c

2015-09-16 12:52:27 Information: New AgentUDID: e47fdd9f-0345-4940-a49e-e1f34be31d6c is associated with DeviceID: 356779055782220

 

there are logs for three days back, and every second is new agent connected and disconnected.

 

Any help? Thanks.

 

 

 

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I think that's ok - only a limited number of virtual agents connect to ERAS at a time and then disconnect so that other agents can connect. Please enclose the whole MDM trace log.

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