Guest tab Posted July 22, 2013 Posted July 22, 2013 I just allowed Windows to update itself, and upon restart, ESET Smart Security 5 doesn't work. When I try to turn the program on, I get an error saying "cannot communicate with kernel." Please help!
ajay.k 0 Posted July 22, 2013 Posted July 22, 2013 Dear Tab, Can you please follow the process mentioned on hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2280
Administrators Marcos 5,736 Posted July 22, 2013 Administrators Posted July 22, 2013 Does the problem persist after removing v6 as per the instructions here and installing it from scratch?
Guest tab Posted July 22, 2013 Posted July 22, 2013 It eventually started on its own, but is now set to start manually rather than automatically. I tried to switch it to automatic (it was automatic before the windows update), and got an "access denied" message. I am logged into the computer as the administrator, so I'm baffled. I have not tried re-installing (I have v5 rather than v6, fwiw) as the service is running after all...just not running automatically. Might the windows update somehow have placed restrictions on my ability to alter my ESET settings?
Guest tab Posted July 22, 2013 Posted July 22, 2013 It eventually started on its own, but is now set to start manually rather than automatically. I tried to switch it to automatic (it was automatic before the windows update), and got an "access denied" message. I am logged into the computer as the administrator, so I'm baffled. I have not tried re-installing (I have v5 rather than v6, fwiw) as the service is running after all...just not running automatically. Might the windows update somehow have placed restrictions on my ability to alter my ESET settings? Also, I did not have the zero.access malware. I ran the bot cleaner as directed and rebooted. Everything seems to be working now. Thanks for the help!
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