star 0 Posted September 12, 2015 Share Posted September 12, 2015 For the past week, my Eset Smart Security (version 8.0.312.0) has been blocking these two sites even though I did not visit them. They showed up at the bottom right hand side of my screen, "Address has been blocked". Please see the links below: Initially, this one is blocked: hxxp://cache-download.real.com/free/windows/installer/upgradehelper/xml/v11/rp17/stubinst_config_en.xml And now, this is blocked instead: hxxp://cache-download.real.com/free/windows/installer/upgradehelper/xml/v14/rt1/stubinst_config_en.xml?prod=RealPlayer&ver=18.0&distcode=T10ENUH06&loc=au&li=en&oem=rt1_en_us I also experience the same thing when I tried to do a Windows Update. I use Windows 7. Ran in-depth scan twice and no virus was detected. I also ran free version of Malwarebyte and again no threat was found. May I know do the above links pose any threat to my laptop? Are they virus? Why Eset is blocking them? How could I update my Windows then? I am also experiencing problem with my Word document. Sporadic scrambled sentences appear after I make changes, save and open the file. I am not entirely certain whether these two issues are interrelated. Could someone please help me solve these problems? Any advice is greatly appreciated. Thank you. I use Windows 7 Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted September 12, 2015 Most Valued Members Share Posted September 12, 2015 they are detected as PUA=potentialy unwanted applications. something in the installers, probably a toolbar or some advertisements are teh cause of the block. you can temporarily disable the firewall and install the programs, assuming you download them from the original website Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted September 12, 2015 Most Valued Members Share Posted September 12, 2015 download real player form this link, it wll give you the full installer. hxxp://cache-download.real.com/free/windows/installer/player/rt1/T10ENFIB/RealTimes-RealPlayer.exe Link to comment Share on other sites More sharing options...
star 0 Posted September 13, 2015 Author Share Posted September 13, 2015 Hi pavilion_alex, Thank you so much for your advice. I thought I downloaded Realplayer from the original site. But to be on the safer side, I will use the link you gave me instead. Should I uninstall my Realplayer first before downloading from the link you have given me? Thank you for your help. Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted September 13, 2015 Most Valued Members Share Posted September 13, 2015 just download it and install it. it will upgrade the current installation the website is www.real.com ESS will be triggered in many products that also pack unwanted stuff. Link to comment Share on other sites More sharing options...
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