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Process Crash in esets_proxy 5.0.110

Guest Nick

By Guest Nick
in ESET Cyber Security (for Mac)

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Guest Nick

Guest Nick

Posted
Posted

Hi.

 

I have recently upgraded to the newest version on ESET 5.0.110 of ESET Cyber Security.  I am running OS X 10.8.4 and and experiencing OS restarts.  Upon looking at the crash logs, I have determined that it was related to the eset_proxy.  I am experiencing this crash every day.  Usually happens at night or early morning (not sure why).  Here is a snippet of the crash logs.  Anyone else experiencing this issue?

 

Process:         esets_proxy [197]
Path:            /Applications/ESET Cyber Security.app/Contents/MacOS/esets_proxy
Identifier:      esets_proxy
Version:         ???
Code Type:       X86 (Native)
Parent Process:  esets_proxy [164]
User ID:         0
 
Date/Time:       2013-07-13 00:46:10.386 -0400
OS Version:      Mac OS X 10.8.4 (12E55)
Report Version:  10
 
Crashed Thread:  3
 
Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
 
Application Specific Information:
*** multi-threaded process forked ***
abort() called
 
Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x0095dbe6 __select + 10
1   esets_proxy                   0x0005d171 bool LoadFunction<int (*)()>(char const*, int (*&)(), _nod_dll_t_*, _nod_dll_t_*) + 1249
2   esets_proxy                   0x0002ef86 LoopSocket::ReadPostProcessing() + 2902
3   esets_proxy                   0x0001c605 0xe000 + 58885
4   esets_proxy                   0x0001cbf7 0xe000 + 60407
5   esets_proxy                   0x0001d75d 0xe000 + 63325
6   esets_proxy                   0x00017841 0xe000 + 38977
 
Thread 1:
0   libsystem_kernel.dylib         0x0095dc72 __semwait_signal + 10
1   libsystem_c.dylib             0x0089da55 nanosleep$UNIX2003 + 189
2   libsystem_c.dylib             0x0089d883 sleep$UNIX2003 + 66
3   esets_proxy                   0x0001c90b 0xe000 + 59659
4   libsystem_c.dylib             0x008135b7 _pthread_start + 344
5   libsystem_c.dylib             0x007fdd4e thread_start + 34
 
Thread 2:
0   libsystem_kernel.dylib         0x0095dbe6 __select + 10
1   esets_proxy                   0x0005d171 bool LoadFunction<int (*)()>(char const*, int (*&)(), _nod_dll_t_*, _nod_dll_t_*) + 1249
2   esets_proxy                   0x0001a7b1 0xe000 + 51121
3   esets_proxy                   0x0001c7f2 0xe000 + 59378
4   libsystem_c.dylib             0x008135b7 _pthread_start + 344
5   libsystem_c.dylib             0x007fdd4e thread_start + 34
 
Thread 3 Crashed:
0   libsystem_kernel.dylib         0x0095da6a __pthread_kill + 10
1   libsystem_c.dylib             0x00814b2f pthread_kill + 101
2   libsystem_c.dylib             0x0084b4ec abort + 168
3   esets_proxy                   0x0003710d CBufferTemplate<char>::operator+=(char) + 9709
4   esets_proxy                   0x0001ae1a 0xe000 + 52762
5   esets_proxy                   0x0001c7f2 0xe000 + 59378
6   libsystem_c.dylib             0x008135b7 _pthread_start + 344
7   libsystem_c.dylib             0x007fdd4e thread_start + 34
 
Thread 3 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x000370d4  ecx: 0xb038cbac  edx: 0x0095da6a
  edi: 0xb038d000  esi: 0x00000006  ebp: 0xb038cbc8  esp: 0xb038cbac
   ss: 0x00000023  efl: 0x00000282  eip: 0x0095da6a   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
  cr2: 0x00816c92
Logical CPU: 0
 
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Guest Joel B.

Guest Joel B.

Posted
Posted

I am having the same experience.  The system also seems to be running slow for me with ESET 5.0.110 running.  I'm also on 10.8.4.

 

Interval Since Last Panic Report:  28916 sec
Panics Since Last Report:          1
Anonymous UUID:                    B38BDF3F-0C31-FFC1-FE72-445AFF5DA4BB
 
Tue Jul 16 21:59:53 2013
panic(cpu 3 caller 0xffffff80235e5fb7): "udp_lock: so=0xffffff8039501370 NO PCB! lr=0xffffff80237afb86 lrh= ffffff802379cb06:ffffff80237b10c2 ffffff80237967b6:ffffff80237b10c2 ffffff802379cb06:ffffff802379707c ffffff80237967b6:ffffff80237b10c2 \n"@/SourceCache/xnu/xnu-2050.24.15/bsd/netinet/udp_usrreq.c:1843
Backtrace (CPU 3), Frame : Return Address
0xffffff8116abbcf0 : 0xffffff802341d626 
0xffffff8116abbd60 : 0xffffff80235e5fb7 
0xffffff8116abbd90 : 0xffffff80237afb86 
0xffffff8116abbdd0 : 0xffffff7fa57ad71c 
0xffffff8116abbe40 : 0xffffff7fa57a6ee6 
0xffffff8116abbe60 : 0xffffff80237b161c 
0xffffff8116abbeb0 : 0xffffff802379726d 
0xffffff8116abbef0 : 0xffffff802379fa72 
0xffffff8116abbf60 : 0xffffff80237e13b3 
0xffffff8116abbfb0 : 0xffffff80234ce6ad 
      Kernel Extensions in backtrace:
         com.eset.kext.esets_pfw(500.11f1)[6357A2B5-AAD7-811B-D0BF-D25DF39AE050]@0xffffff7fa57a4000->0xffffff7fa57b0fff
 
BSD process name corresponding to current thread: esets_proxy
 
Mac OS version:
12E55
 
Kernel version:
Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide:     0x0000000023200000
Kernel text base: 0xffffff8023400000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
 
System uptime in nanoseconds: 6088617167290
last loaded kext at 269669691225: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7fa57bd000, size 65536)
last unloaded kext at 402357741263: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7fa57bd000, size 57344)
loaded kexts:
com.eset.kext.esets_kac 500.11.00f01
com.eset.kext.esets_pfw 500.11.00f01
com.dvdfab.kext.fabio 1
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleIntelHD4000Graphics 8.1.2
com.apple.GeForce 8.1.2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelFramebufferCapri 8.1.2
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleSDXC 1.4.2
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBHub 5.5.5
com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleUSBXHCI 5.6.0
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 86.0.4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.nvidia.gk100hal 8.1.2
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.iokit.IOAcceleratorFamily 74.5.1
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.NVDAResman 8.1.2
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.11f14
Graphics: NVIDIA GeForce GTX 660M, NVIDIA GeForce GTX 660M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD WDC WD10EALX-408EA0, 1 TB
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424  (SMSC), 0x2412, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 6
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: MT1887, 0x0e8d  (MediaTek Inc.), 0x1887, 0x1a130000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
 

 

 

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Guest Maxx

Guest Maxx

Posted
Posted

I am also having this problem.......

 

 

Interval Since Last Panic Report:  731936 sec

Panics Since Last Report:          1

Anonymous UUID:                    AD04D2E1-56E8-B276-272C-6459D6E43F93

 

Sat Jul 20 16:44:02 2013

panic(cpu 0 caller 0xffffff800c3e5fb7): "udp_lock: so=0xffffff803907a390 NO PCB! lr=0xffffff800c5afb86 lrh= ffffff800c59cb06:ffffff800c5b10c2 ffffff800c5967b6:ffffff800c5b10c2 ffffff800c59cb06:ffffff800c59707c ffffff800c5967b6:ffffff800c5b10c2 \n"@/SourceCache/xnu/xnu-2050.24.15/bsd/netinet/udp_usrreq.c:1843

Backtrace (CPU 0), Frame : Return Address

0xffffff81fa223cf0 : 0xffffff800c21d626 

0xffffff81fa223d60 : 0xffffff800c3e5fb7 

0xffffff81fa223d90 : 0xffffff800c5afb86 

0xffffff81fa223dd0 : 0xffffff7f8e4e071c 

0xffffff81fa223e40 : 0xffffff7f8e4d9ee6 

0xffffff81fa223e60 : 0xffffff800c5b161c 

0xffffff81fa223eb0 : 0xffffff800c59726d 

0xffffff81fa223ef0 : 0xffffff800c59fa72 

0xffffff81fa223f60 : 0xffffff800c5e13b3 

0xffffff81fa223fb0 : 0xffffff800c2ce6ad 

      Kernel Extensions in backtrace:

         com.eset.kext.esets_pfw(500.11f1)[6357A2B5-AAD7-811B-D0BF-D25DF39AE050]@0xffffff7f8e4d7000->0xffffff7f8e4e3fff

 

BSD process name corresponding to current thread: esets_proxy

 

Mac OS version:

12E55

 

Kernel version:

Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

Kernel slide:     0x000000000c000000

Kernel text base: 0xffffff800c200000

System model name: iMac12,1 (Mac-942B5BF58194151B)

 

System uptime in nanoseconds: 19768001070041

last loaded kext at 243963204245: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f8e4f0000, size 65536)

last unloaded kext at 304091558366: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f8e4f0000, size 57344)

loaded kexts:

com.eset.kext.esets_kac 500.11.00f01

com.eset.kext.esets_pfw 500.11.00f01

com.apple.driver.AppleBluetoothMultitouch 75.19

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.1.4f2

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 100.12.87

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMikeyDriver 2.3.7fc4

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.AppleLPC 1.6.0

com.apple.kext.AMDFramebuffer 8.1.2

com.apple.AMDRadeonAccelerator 1.0.8

com.apple.driver.AppleBacklight 170.2.5

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleIntelHD3000Graphics 8.1.2

com.apple.driver.AppleIntelSNBGraphicsFB 8.1.2

com.apple.driver.AppleUSBCardReader 3.1.7

com.apple.driver.AppleIRController 320.15

com.apple.iokit.SCSITaskUserClient 3.5.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AirPort.Atheros40 600.72.2

com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.driver.AppleAHCIPort 2.5.2

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.2

com.apple.driver.AppleHIDKeyboard 170.2

com.apple.driver.IOBluetoothHIDDriver 4.1.4f2

com.apple.driver.AppleMultitouchDriver 235.29

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOBluetoothFamily 4.1.4f2

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.driver.AppleThunderboltEDMSink 1.1.8

com.apple.driver.AppleThunderboltEDMSource 1.1.8

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.iokit.IOAcceleratorFamily 74.5.1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.kext.AMD6000Controller 8.1.2

com.apple.kext.AMDSupport 8.1.2

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9

com.apple.driver.AppleThunderboltDPInAdapter 1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5

com.apple.iokit.IOUSBMassStorageClass 3.5.1

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleUSBMergeNub 5.5.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOAHCISerialATAPI 2.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.driver.AppleThunderboltNHI 1.7.8

com.apple.iokit.IOThunderboltFamily 2.4.0

com.apple.iokit.IO80211Family 530.4

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IOUSBFamily 5.6.0

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 1.71f21

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341344758334D314131333333433920

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341344758334D314131333333433920

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341344758334D314131333333433920

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341344758334D314131333333433920

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: INTEL SSDSC2CT240A4, 240.06 GB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: USB Laser Mouse, 0x046d  (Logitech Inc.), 0xc069, 0xfd140000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

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Guest Guest

Guest Guest

Posted
Posted

I recently started experiencing this problem as well.  I have reported to Apple, but looks like ESET will need to do something about it.

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Guest Guest

Guest Guest

Posted
Posted

Below is the crash report from just now. Could one of ESET engineers recognize the problem and chime in with a solution or timeframe for a solution?

Interval Since Last Panic Report:  199416 sec
Panics Since Last Report:          4
Anonymous UUID:                    *************************


Wed Jul 24 13:53:53 2013
panic(cpu 4 caller 0xffffff8004be5fb7): "udp_lock: so=0xffffff801f683370 NO PCB! lr=0xffffff8004dafb86 lrh= ffffff8004d9cb06:ffffff8004db10c2 ffffff8004d967b6:ffffff8004db10c2 ffffff8004d9cb06:ffffff8004d9707c ffffff8004d967b6:ffffff8004db10c2 \n"@/SourceCache/xnu/xnu-2050.24.15/bsd/netinet/udp_usrreq.c:1843
Backtrace (CPU 4), Frame : Return Address
0xffffff8125653cf0 : 0xffffff8004a1d626 
0xffffff8125653d60 : 0xffffff8004be5fb7 
0xffffff8125653d90 : 0xffffff8004dafb86 
0xffffff8125653dd0 : 0xffffff7f867eb71c 
0xffffff8125653e40 : 0xffffff7f867e4ee6 
0xffffff8125653e60 : 0xffffff8004db161c 
0xffffff8125653eb0 : 0xffffff8004d9726d 
0xffffff8125653ef0 : 0xffffff8004d9fa72 
0xffffff8125653f60 : 0xffffff8004de13b3 
0xffffff8125653fb0 : 0xffffff8004ace6ad 
      Kernel Extensions in backtrace:
         com.eset.kext.esets_pfw(500.11f1)[6357A2B5-AAD7-811B-D0BF-D25DF39AE050]@0xffffff7f867e2000->0xffffff7f867eefff


BSD process name corresponding to current thread: esets_proxy


Mac OS version:
12E55


Kernel version:
Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: *************************
Kernel slide:     0x0000000004800000
Kernel text base: 0xffffff8004a00000
System model name: MacPro3,1 (Mac-F42C88C8)


System uptime in nanoseconds: 16076778045583
last loaded kext at 13497781523100: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f8683f000, size 16384)
last unloaded kext at 13579139341806: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f8683f000, size 12288)
loaded kexts:
com.eset.kext.esets_kac 500.11.00f01
com.eset.kext.esets_pfw 500.11.00f01
com.apple.filesystems.smbfs 1.8.4
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.kext.AMDFramebuffer 8.1.2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.ATIRadeonX2000 8.1.2
com.apple.iokit.CSRBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleIntel8254XEthernet 3.1.1b1
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.kext.AMD2600Controller 8.1.2
com.apple.kext.AMDSupport 8.1.2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.CoreStorage 296.16.1
com.apple.iokit.IOATAPIProtocolTransport 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
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malacoda

malacoda 0

Posted
Posted

Same issue here as well.   Usually happens in the late afternoon or evening (EDT). And, although it may only be coincidence, each time it has occurred (at least 5-6 times over the past week and a half) I have had a fair number of tabs open in my internet browser (Chrome), aside from at least 1 or 2 MS Office applications.

 

Eset Sec. Suite for Mac 5.0.110.0

OS X 10.8.4

 

Is really becoming quite annoying...

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AlexJ

AlexJ 9

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  • Former ESET Employees
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Sorry for the delayed response. We are currently looking into this issue. We will get back to you as soon as we get more information.

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AlexJ

AlexJ 9

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  • Former ESET Employees
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Please manually uninstall and reinstall ESET Cyber Security. If you are still experiencing the same problem after the manual uninstall and reinstall try to get pre-release updates by following the instructions below:

1. Open the main program window by clicking the ESET icon on the menu bar and selecting Open ESET Cyber Security/ESET Cyber Security Pro or by clicking Finder Applications ESET Cyber Security/ESET Cyber Security Pro.

2. Click Setup Enter application preferences.

3. Click Update

4. Click Clear next to Clear update cache.

5. Click on Setup : next to Advanced Options

6. Check the box for : Pre-Release Updates Then Click OK

7. Click Ok again to close the Update window.

8. Click on Update Then Click on Update Virus Signature Database.

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Guest Joel B.

Guest Joel B.

Posted
Posted

I'm still having the issue after following AlexJ's solution.  Are the pre-release updates for virus definitions or the application?  I didn't see any options to force an application update and am still at 5.0.110.

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Guest SweX

Guest SweX

Posted
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Pre-release updates are for the Modules, and not the whole application.

 

New modules get's downloaded via the VSD updates if you have pre-release enabled.

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Guest Pete

Guest Pete

Posted
Posted

Same crash issue here:

 

OS X 10.8.4 (12E55)

Model Name: MacBook Pro

  Model Identifier: MacBookPro10,1

  Processor Name: Intel Core i7

  Processor Speed: 2.7 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Memory: 16 GB

  Boot ROM Version: MBP101.00EE.B02

  SMC Version (system): 2.3f35

 

 

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Guest Sameproblem

Guest Sameproblem

Posted
Posted

Same problem here:

 

BSD process name corresponding to current thread: esets_proxy
 
Sudden crash out of nowhere. Forces Mac to restart.
 
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SideshowAlex

SideshowAlex 0

Posted
Posted

I too have encountered the kernel panic. I have the output of the get.command script, but it is too large to attach to this message (the file size is 2.8M and there is a 2.0M attachment size limit).

 

 

-Alex

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Peter Randziak

Peter Randziak 1,130

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  • ESET Moderators
Posted

Hello,

 

could you please try to reproduce the issue with enclosed esets_proxy binary and provide us with the crash log?

Archive is encrypted with password "clean"

Replace the binary in the application folder, but keep the original one.

 

@Alex - PM sent.

esets_proxy.zip

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redhatnick

redhatnick 0

Posted
Posted

Hello,

 

could you please try to reproduce the issue with enclosed esets_proxy binary and provide us with the crash log?

Archive is encrypted with password "clean"

Replace the binary in the application folder, but keep the original one.

 

@Alex - PM sent.

 

To be clear, are we to turn on the pre-release updates first, or drop in the esets_proxy file first, or do both before testing again? 

 

Thanks. 

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Peter Randziak

Peter Randziak 1,130

Posted
  • ESET Moderators
Posted

 

Hello,

 

could you please try to reproduce the issue with enclosed esets_proxy binary and provide us with the crash log?

Archive is encrypted with password "clean"

Replace the binary in the application folder, but keep the original one.

 

@Alex - PM sent.

 

To be clear, are we to turn on the pre-release updates first, or drop in the esets_proxy file first, or do both before testing again? 

 

Thanks. 

 

 

Hello,

 

you could enable pre-release before changing the esets_proxy.

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redhatnick

redhatnick 0

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Posted

Thanks, I was able to update esets_proxy package inside ESET and checked the pre-release updates in settings. I've only had two crashes prior to applying the test fix, both when switching tabs in Chrome when suddenly the console starts outputting to my desktop before the system restarts.

 

Can you share any analysis of what you may think the problem is, causes, so I know what I should better be looking for. I'm not certain if I will be able to reproduce the problem yet. Can you share what you may have tweaked in esets_proxy? 

 

While I wouldn't be totally protected, could I avoid the system crash altogether in esets_proxy if i were to turn off Web and Mail protection? 

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Guest ltrain99

Guest ltrain99

Posted
Posted

I, too, have been system dumping multiple times and it looks like its related to Chrome like state in prior posts.  I have followed the instructions above minus the proxy update.  Is there any fix yet? 

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Guest Mark T

Guest Mark T

Posted
Posted

This is happening to me too 

 

7/26/13 and 8/10/13 

 

Eset_Proxy  

 

Crashes and restarts - mac usually on web.  Today in Chrome on yahoo sports.  

 

 

BSD process name corresponding to current thread: esets_proxy  7/26
 
Today 
BSD process name corresponding to current thread: esets_proxy
 
Mac OS version:
12E55
thanks
Mark
 
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Guest Mark

Guest Mark

Posted
Posted

The same has happened to me 7/26 and 8/10

 

the 8/10 crash I was in chrome looking at Yahoo sports

 

Please help

Mark

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Peter Randziak

Peter Randziak 1,130

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Posted

Hello,

 

According to Dev team after applying this fix there shouldn't be any crashes, but we are not able to replicate the issue in-house so we need your help to verify it.

 

1. Backup the original files ( esets_pfw and esets_proxy) 

esets_pfw with this command sudo cp /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw.bkp

esets_proxy with this command sudo  cp /Applications/.esets/Contents/MacOS/esets_proxy /Applications/.esets/Contents/MacOS/esets_proxy.bkp

2. Download the archive, and unpack (password is "clean")

copy (via command line) esets_pfw to /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw

copy (via command line) esets_proxy to /Applications/.esets/Contents/MacOS/esets_proxy

3. Execute commands:

sudo chown root:wheel /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw

sudo chmod 755 /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw

4. Restart the Mac

 

The crashes shouldn't appear anymore.Please keep us informed.

 

Thank you.

esets_proxy_and_esets_pfw.zip

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