[Error] EndPoint Antivirus: Package Not Found

[flaviofranca 0]

We are having a problem on Remote Installation of Endpoint.

The agent was installed successfully but when aplly a task for install EndPoint Antivirus, task fails.

 

Looking for something on the log i found this: "Software installation failed: Package not found"

Interesting because 20 PC's had the Endpoint install and reporting OK!

2015-09-04 10:32:52 Error: CReplicationModule [Thread ee0]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "eset.my.domain" port: 2222, remote_peer_type=3, remote_peer_id=2e39b3a0-a95d-4c29-xxxx-xxxxxxx, remote_realm_id=)
2015-09-04 10:35:18 Error: CSystemConnectorModule [Thread 15d0]: SoftwareUninstallation: Uninstallation command exited with (0x643): (0x643), Erro fatal durante a instalação (translate for english: Fatal Error during the instalation. 
2015-09-04 10:36:00 Error: CSystemConnectorModule [Thread 146c]: Software installation failed: Package not found

What I have to do ?

 

Tks

[TomasP 316]

Hi flaviofranca,

 

Is the issue present only on one PC, or are all your PCs affected? Also, is there any other connection problem mentioned in the log before the few lines you copied?

Also, make sure the Server and Agent are both updated, as there could be a collision with different versions.

 

Regards,

T.

[Marcos 5,070]

Does manual installation using an msi file work? I assume it will fail too as the problem is likely that an older version of the ESET product was installed but the original msi file is not available any more. How was the older version deployed?

[flaviofranca 0]

Hi flaviofranca,

 

Is the issue present only on one PC, or are all your PCs affected? Also, is there any other connection problem mentioned in the log before the few lines you copied?

Also, make sure the Server and Agent are both updated, as there could be a collision with different versions.

 

Regards,

T.

 

I install the server ERA last week, downladed at official site.

 

- ESET Remote Administrator (Server), versão 6.1.444.0

- ESET Remote Administrator (WebConsole), versão 6.1.334.0

 

All new PC's connected were having this issue. It didn't receive any task from the eset server.

 

The Firewall is desactivated.

 

I didn't find anything more anormal on the log.

Log:

2015-09-04 11:15:30 Information: CReplicationModule [Thread 950]: CStepProcessor: Starting worker thread 950
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CReplicationModule (used 28 KB)
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module AutomationModule
2015-09-04 11:15:30 Information: CDynamicGroupsModule [Thread 94c]: Refreshing dynamic groups templates after replication
2015-09-04 11:15:30 Information: AutomationModule [Thread 958]: Facade: Loading all enabled triggers.
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module AutomationModule (used 56 KB)
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CPoliciesModule
2015-09-04 11:15:30 Information: CDynamicGroupsModule [Thread 94c]: Refreshing static groups after replication
2015-09-04 11:15:30 Information: CDynamicGroupsModule [Thread 94c]: Retrieving currently matching dynamic groups with static groups path to root
2015-09-04 11:15:30 Information: SchedulerModule [Thread 920]: Received message: RegisterSleepEvent
2015-09-04 11:15:30 Information: CPoliciesModule [Thread 7bc]: Applied policies list status log published
2015-09-04 11:15:30 Information: CPoliciesModule [Thread 7bc]: ReevaluateActivePolicy sent message CApplyPolicy
2015-09-04 11:15:30 Information: CPoliciesModule [Thread 7bc]: Apply policy message published
2015-09-04 11:15:30 Information: CPoliciesModule [Thread 7bc]: Applied policies count status log published
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CPoliciesModule (used 4396 KB)
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CSystemConnectorModule
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CSystemConnectorModule (used 28 KB)
2015-09-04 11:15:30 Information: AutomationModule [Thread 958]: Facade: Trigger has been created [UUID=00000000-0000-0000-7006-000000000007, TYPE=DYNAMIC_GROUP_JOINED, CONFIG=triggerType: DYNAMIC_GROUP_JOINED triggerThrottle { timeFrequency { seconds: 300 } }].
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CEssConnectorModule
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CEssConnectorModule (used 0 KB)
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module ERAG1ClientConnector
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module ERAG1ClientConnector (used 0 KB)
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CMDMCoreConnectorModule
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CMDMCoreConnectorModule (used 0 KB)
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CVAHCoreConnectorModule
2015-09-04 11:15:30 Information: CSystemConnectorModule [Thread 968]: Connecting to product
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CVAHCoreConnectorModule (used 4 KB)
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module AgentToProxyConnectorModule
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module AgentToProxyConnectorModule (used 4 KB)
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CRDSensorConnectorModule
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CRDSensorConnectorModule (used 0 KB)
2015-09-04 11:15:30 Information: AutomationModule [Thread 958]: Facade: Trigger has been created [UUID=00000000-0000-0000-7006-000000000009, TYPE=DYNAMIC_GROUP_JOINED, CONFIG=triggerType: DYNAMIC_GROUP_JOINED].
2015-09-04 11:15:30 Information: AutomationModule [Thread 958]: Facade: Trigger has been created [UUID=00000000-0000-0000-7006-00000000000a, TYPE=DYNAMIC_GROUP_JOINED, CONFIG=triggerType: DYNAMIC_GROUP_JOINED].
2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Used memory after modules start-up is 38584 KB
2015-09-04 11:47:30 Error: CSystemConnectorModule [Thread bd8]: Software installation failed: Package not found
2015-09-04 11:57:19 Error: CReplicationModule [Thread bb0]: CReplicationManager: Replication (network) connection to 'host: "10.x.x.x" port: 2222' failed with: (0x4c9), O computador remoto recusou a conexão de rede (Remote PC refused the connection)
2015-09-04 12:02:30 Error: CSystemConnectorModule [Thread bd8]: Software installation failed: Package not found
2015-09-04 12:07:20 Error: CSystemConnectorModule [Thread 968]: SoftwareUninstallation: No applications matching name 'McAfee VirusScan Enterprise' were found

Does manual installation using an msi file work? I assume it will fail too as the problem is likely that an older version of the ESET product was installed but the original msi file is not available any more. How was the older version deployed?

 

I was installing with Agent Live (with a little mod. The Agentx86/x64 are downloaded from my local server and not from Internet). The agent version is: 6.1.444.

The agent was deployed correctly and status OK.

 

The problem is with the tasks that failed everytime.

 Yesterday I installed in another Pcs with no problem.

 

Tks

Edited September 4, 2015 by flaviofranca

[TomasP 316]

We recently released ERA 6.2 which provides improvements for various scenarios (see the changelog), so I recommend to use the component upgrade task to get all the components to the latest version and then try the installation once again.

[flaviofranca 0]

We recently released ERA 6.2 which provides improvements for various scenarios (see the changelog), so I recommend to use the component upgrade task to get all the components to the latest version and then try the installation once again.

Tks Tomas

After update the ERA Server and the Agent the installation came back to do it.

[CCIT 0]

I have this same problem, but doing the components upgrade still won't remotely install Endpoint. I tried installing it manually on one machine and that worked, but I would rather not do that for every machine. Is there something wrong with the repository or is there anything else I can try?

[MartinK 378]

I have this same problem, but doing the components upgrade still won't remotely install Endpoint. I tried installing it manually on one machine and that worked, but I would rather not do that for every machine. Is there something wrong with the repository or is there anything else I can try?

 

Hello,

 

in most cases error "package not found" means that package you selected during software installation task wizard is no longer available in repository (maybe it was older version?). Please try to edit your software installation task and re-select package you are trying to install + re-run it on client.