fanar 0 Posted September 2, 2015 Share Posted September 2, 2015 Hello. I have problem with installation Eset Endpoint Antivirus 6 (x86) on Windows XP SP3. I've uninstalled previous version of antivirus without problems. When I'm trying to install new version it occurs errors while it's trying to start Eset Service (ekrn.exe) problem. I have also tried to cancel installation but I can't because it occurs errors too (typical Windows XP "Send/Don't send error"). I'm including attachment (it's in polish but u will just see what error it occurs everytime it's trying to do something with ESET Service). Any ideas ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted September 2, 2015 Administrators Share Posted September 2, 2015 Please create a dump of ekrn.exe as follows: 1, Download Procdump from https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx 2, When ekrn.exe crashes during installation, do not close the notification and run the following command: "procdump -ma ekrn" 3, Supply the dump along with an ESET SysInspector log to Customer care for analysis. Link to comment Share on other sites More sharing options...
Recommended Posts