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Problem with installation on Windows XP SP3


fanar
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Hello.

 

I have problem with installation Eset Endpoint Antivirus 6 (x86) on Windows XP SP3. I've uninstalled previous version of antivirus without problems. When I'm trying to install new version it occurs errors while it's trying to start Eset Service (ekrn.exe) problem. I have also tried to cancel installation but I can't because it occurs errors too (typical Windows XP "Send/Don't send error"). I'm including attachment (it's in polish but u will just see what error it occurs everytime it's trying to do something with ESET Service). Any ideas ? 

post-8612-0-91833200-1441174881_thumb.jpg

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Please create a dump of ekrn.exe as follows:

1, Download Procdump from https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

2, When ekrn.exe crashes during installation, do not close the notification and run the following command: "procdump -ma ekrn"

3, Supply the dump along with an ESET SysInspector log to Customer care for analysis.

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