MrWrighty 6 Posted August 23, 2015 Share Posted August 23, 2015 Since upgrading to V6.0.24.5, Outlook 2011 crashes every single time. This as you can imagine is a major issue as I cannot collect my business emails. I have tried disabling email realtime protection but the problem still exists. Urgent help required. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 23, 2015 Administrators Share Posted August 23, 2015 The latest version for EAV for home users is 8.0.319 and Enpoint Antivirus 6.2.2121 for business users. Please upgrade to the latest version first. Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted August 24, 2015 Most Valued Members Share Posted August 24, 2015 (edited) Sounds like the OP was referring to ESET Endpoint Antivirus 6 for OS X which the latest version is v6.0.24.0, and Microsoft Office for Mac 2011. If it is, then it is the same issue pointed out here with no response yet: https://forum.eset.com/topic/5281-ees-6-email-client-protection-issues/ Edited August 24, 2015 by planet Link to comment Share on other sites More sharing options...
MrWrighty 6 Posted August 24, 2015 Author Share Posted August 24, 2015 I can confirm as Planet has said, this is Eset AV version 6.0.24.5 for OS X with Microsoft Outlook 2011 a version only available on the MAC, so no confusion. I too have read the previous posts on this forum, to which there has been no response, this is very disconcerting from an Eset users point of view. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 25, 2015 Administrators Share Posted August 25, 2015 We've tested it on the same system as yours and didn't encounter any issues. I'll drop you all a pm with instructions how to proceed. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 26, 2015 Administrators Share Posted August 26, 2015 Thank you for the logs. Please let us know what version of ESET Endpoint Antivirus you had installed before upgrading to v6.0.24 and which didn't cause the issue. Link to comment Share on other sites More sharing options...
MrWrighty 6 Posted September 11, 2015 Author Share Posted September 11, 2015 Hi Very sorry for the late reply, but been extremely busy. I upgrade from V5 to V6. V5 was never an issue. V6 caused Outlook to crash immediately after being installed. Link to comment Share on other sites More sharing options...
MrWrighty 6 Posted November 25, 2015 Author Share Posted November 25, 2015 Well it looks like I have finally found a solution. It appears that the installation of Eset Endpoint AV changes the permissions of ~/library/preferences/loginwindow.plist to root:wheel. I found this courtesy of MagerValp on https://magervalp.github.io/2015/08/17/scep-outlook-crash.html. His problem stemmed from System Center 2012 Endpoint Protection + Outlook 2011 = Crash He commented that System Centre 2012 Endpoint Protection was a rebrand of Eset/NOD32 hence my interest. His post is very recent 17th Aug 2015. He wrote the following script to fix the permission issue: - #!/bin/bash # Restore ownership of user preference files. for preffolder in /Users/*/Library/Preferences; do if [[ -d "$preffolder" ]]; then uidgid=$(stat -f "%u:%g" "$preffolder") chown -hR "$uidgid" "$preffolder" fi done I have now run this script on my MAC running El Capitan, Outlook 2011 and Eset V6.1.16.0 and I now have a running stable Outlook. Link to comment Share on other sites More sharing options...
rocksmethew 0 Posted November 27, 2015 Share Posted November 27, 2015 I got it. The culprit was MathType 6.7h. Moving "MathType Commands.dot" to the Trash or Desktop fixed it: Curiously, this problem arose on Mac mini, but not on iMac (both released at end 2012).If this configuration used to work then I'd guess it's either 10.10.5 related or 14.5.4 related. That obviously doesn't help you much. All I can offer is a suggestion to try going back to a configuration where it did work. Thanks for your help. Link to comment Share on other sites More sharing options...
rocksmethew 0 Posted November 27, 2015 Share Posted November 27, 2015 Thanks for your information, current I just test on sandbox. when I create plugin I select both from dropdown list.then deployed on disk, and registed in sandbox.anything wrong, what I should to do to make it works for outlook Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted November 27, 2015 Most Valued Members Share Posted November 27, 2015 Glad that you found a solution, I wonder why the permissions are modified. Link to comment Share on other sites More sharing options...
adonis2116 0 Posted April 11, 2016 Share Posted April 11, 2016 Have there been any updates or progress on this issue. I seem to have the same issue on 10 of my machines at work. So far no resolution has worked. Thanks, Adonis Link to comment Share on other sites More sharing options...
cssinfo 0 Posted May 25, 2016 Share Posted May 25, 2016 I confirm that the problem is still present with Endpoint 6.1.16.1 Using Office 2011 14.6.4 and El Capitain 10.11.5 However the fix mentioned earlier : #!/bin/bash # Restore ownership of user preference files. for preffolder in /Users/*/Library/Preferences; do if [[ -d "$preffolder" ]]; then uidgid=$(stat -f "%u:%g" "$preffolder") chown -hR "$uidgid" "$preffolder" fi done Did the trick for me ! Link to comment Share on other sites More sharing options...
Recommended Posts