Jim92078 0 Posted August 13, 2015 Share Posted August 13, 2015 Hi, I have sent numerous emails requesting support and have received no replies from ESET. Is this normal? I upgraded my computer to Windows 10 and now get error messages. I can't find help for my specific problem in the Knowledgebase. I really need help. Windows 10 is so different, I need someone to walk me thru the steps to uninstall and reinstall Nod32. Thanks, Jim Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 15, 2015 Administrators Share Posted August 15, 2015 Did you receive a confirmation email with a ticket number after contacting Customer care? Or pm me the contact email address you've entered so that I can pass it to colleagues in the US. Link to comment Share on other sites More sharing options...
Former ESET Employees dwomack 159 Posted September 4, 2015 Former ESET Employees Share Posted September 4, 2015 UPDATE: I do see that Jim called in and we ran him through KB2289 (Manual Uninstall/Reinstall) but I do not see whether the issue had been resolved. Will follow up with Customer Care to verify. Jim, if you're still following this thread, please let us know if you were able to get things working again or still need assistance. Thanks! Link to comment Share on other sites More sharing options...
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