No ESET Email response

[Jim92078 0]

Hi, I have sent numerous emails requesting support and have received no replies from ESET.  Is this normal?  I upgraded my computer to Windows 10 and now get error messages.  I can't find help for my specific problem in the Knowledgebase.

 

I really need help.  Windows 10 is so different, I need someone to walk me thru the steps to uninstall and reinstall Nod32.

 

Thanks,

 

Jim

[Marcos 5,074]

Did you receive a confirmation email with a ticket number after contacting Customer care? Or pm me the contact email address you've entered so that I can pass it to colleagues in the US.

[dwomack 160]

UPDATE: I do see that Jim called in and we ran him through KB2289 (Manual Uninstall/Reinstall) but I do not see whether the issue had been resolved. Will follow up with Customer Care to verify.

 

Jim, if you're still following this thread, please let us know if you were able to get things working again or still need assistance. Thanks!