"ESET requires your attention..." warning when using Microsoft Edge

[marble 2]

Hi,

The attached image shows a strange bug caused by ESET Smart Security (8.0.319.1) on Windows 10 x64. When I'm using Microsoft Edge and there are several tabs open and I drag a tab from the top bar to the left to move it near another tab this exact warning shows up. Nothing else happens when I click on the warning. The bug reappears every time I move a tab to another position, which is very odd.

Can someone reproduce and confirm this bug?

Edited August 10, 2015 by marble

[marble 2]

I have more information regarding this bug:

ESET seems to launch the Gamer Mode when dragging a tab for several seconds, altough Microsoft Edge doesn't support full screen mode. That is also why this notification pops up.

[Marcos 5,450]

I can't seem to reproduce the issue and Gamer mode never gets activated when moving tabs in MS Edge.

[foneil 342]

When I move the tabs, I also get this popup every time

 

[cyberhash 201]

When I move the tabs, I also get this popup every time

 

2015-08-10_10-18-43.png

I can confirm that the same happens with me too, never use edge so was not aware of the problem until now.

[vladoc 0]

Indeed, the same notification keeps springing up on my computer as well. But when I click on it, there is no real notification, no need for updates, nothing. I am using Windows 10 home (x64-based processor), Google Chrome, Thunderbird. However, I haven't figured out what triggers this message. Can someone at eset nod32 please fix this bug? Thanks

[Bitdefender 0]

Indeed, the same notification keeps springing up on my computer as well. But when I click on it, there is no real notification, no need for updates, nothing. I am using Windows 10 home (x64-based processor), Google Chrome, Thunderbird. However, I haven't figured out what triggers this message. Can someone at eset nod32 please fix this bug? Thanks

Exactly the same.

I've tried this possible solution provided by ESET, but it didn't work for me.

[Marcos 5,450]

Exactly the same.

I've tried this possible solution provided by ESET, but it didn't work for me.

This KB is irrelevant. In that scenario, the notification was caused by an unknown / undocumented code returned by Windows which used to happen under different circumstances.

What you can do for now is to disable automatic activation of gamer mode when an application running in full-screen mode is detected.

[Bitdefender 0]

What you can do for now is to disable automatic activation of gamer mode when an application running in full-screen mode is detected.

 

Ha! It worked. Thanks, Marcos.

[marble 2]

Ha! It worked. Thanks, Marcos.

 

Unfortunately this is not a very good solution, as now everytime you start a full screen application (e.g. a game) you would have to manually activate the gamer mode.

[Marcos 5,450]

By the way, what difficulties are you having if gamer mode is not activated while playing games?

[marble 2]

By the way, what difficulties are you having if gamer mode is not activated while playing games?

 

No difficulties at all. You just won't profit from what ESET promises:

 

hxxp://support.eset.com/kb3330/?locale=en_US

[Marcos 5,450]

Personally I don't use gamer mode as I don't like postponing updates and want to keep ESET as up to date as much as possible. Should pop-up windows distract me while playing games, there's an option to disable them.

 

Of course, we'll have a look at this issue causing inconvenience to the users to find out if it can be fixed or worked around if Edge actually triggers a full-screen mode.

[benrifkah 0]

I'm getting the same pop-up since I upgraded to windows 10. It happens a lot when I switch between windows using alt-tab. I have confirmed that it pops up when ESET switches to gamer mode. I don't use Edge so it is either not related to Edge or Edge doesn't need to be open for it to occur. I see it when I switch between LibreOffice Calc windows or Chrome windows. Those applications are what I use the most and haven't had time to test it with other apps.

 

Turning off "Setup->Enter Advanced Setup->Computer->Gamer mode->Enable Gamer mode when running applications in full-screen automatically" does get rid of the warning. However, this is merely a workaround.

 

There is an advanced setting "User interface->Alerts and notifications->Desktop notifications->Do not display notifications when running applications in full-screen mode". If this setting is checked (as it is in my config) these notifications should not pop-up.

 

It is clear from the appearance of this pop-up that it is not generated the same way that other notifications are generated (see sample notification attached) so it may not be governed by this setting. It appears that it is generated by the OS based on information the software is sending to it.

 

In this case the application should be changed so that the message is either not generated as frequently, is otherwise hideable, or is governed by this setting.

[phil1980 1]

Of course, we'll have a look at this issue causing inconvenience to the users to find out if it can be fixed or worked around if Edge actually triggers a full-screen mode.

 

It has nothing to do with the Edge itself. Full screen mode in Windows 10 that triggers ESET Gamer mode, turns on every time the user is switching between apps using Alt-Tab, Win-Tab, clicking on Task View icon on the Task bar etc. I assume dragging the tabs in Edge might be an action of the similar nature.

 

I believe the reason for this pop-up to appear all the time is due to changes to anti-virus software monitoring approach in Windows 10 compared to previous versions of Windows (at least, Win 7). One of the features of ESET Gamer mode (I suspect the postponing of virus signature updates) is recognized by Windows 10 anti-virus software monitoring as a potential problem. As a result, you get the notification about the problem. But when you click on that notification, Windows 10 turns off Full screen mode, ESET turns off Gamer mode, and you don’t see anything in response to your click/tap since the problem eliminates by itself.

 

For now, the workaround is to disable anti-virus software monitoring by Windows 10. But of course it’s not a solution, since Windows monitoring happens to be an additional level of protection and is very useful sometimes.

 

My understanding is that ESET developers should change the “anti-virus software status” for the Gamer mode that is provided to Windows 10 that way so Windows won’t think there’s something wrong with anti-virus. It is obvious that Microsoft won’t fix that since OS actions are relatively correct.

[thesweetiger 0]

I will bring back this post to say it really anoying and still not fixed
it can be reproduced also on google chrome with youtube 
leaving the full screen mod of youtube and this message popup

[Blade17 0]

I still have this problem when i alt+tab , any other fixes aviabile ?

[Albin 0]

I have this problem as well.  When I use the alt+tab combo to switch between programs, I get this popup and a chime.  Very annoying and distracting.  Can someone please find a fix?

[Marcos 5,450]

Switch to pre-release updates in the advanced update setup so that you receive a new v10.1.219 among the first soon.

[Albin 0]

1 hour ago, Marcos said:

Switch to pre-release updates in the advanced update setup so that you receive a new v10.1.219 among the first soon.

Are we talking about the same program?  I've got ESET Endpoint Antivirus, Version 6.5.2094.0.   

[nembsy 0]

I'm having the same issue with version 10.1.219.0. Every time I tab out from a game, I get a notification as described in this thread. This is getting quite annoying. I am aware that disabling gamer mode might be a workaround, but I'd prefer not having to disable features I pay for. Any fix on the way?

 

[Kordanor 0]

Getting the same annoying message over and over again. Not related to edge but every time I open VLC, or switch back to a browser. Started about a week ago or so. First thought it's related to my license running out soon. Almost the most annoying is, that it's just playing an annoying windows sound, gives this notification, tells you that you should click on it, and on doing so absolutely nothing happens.

Now switching to testing mode. But these pop-up messages were one of the reasons I moved away from kaspersky (they even kicked you out of running games to show you that you should purchase a new license soon).

[Marcos 5,450]

Does disabling the option to enable gamer mode automatically when an application running in full-screen mode is detected in the advanced setup -> tools -> gamer mode make a difference? Does disabling / enabling this option has any effect on performance when playing games or watching video?

[marble 2]

You can also try to set the Minimum verbosity of events to display to Warnings instead of Informative.

[Kordanor 0]

Since switching to the Test Branch I had no further problems. If it pops up again, I will post an update.

Edit: Aaaaand it just popped up again. Testing additional stuff.

Edited August 19, 2017 by Kordanor