chrlshlmn 36 Posted August 8, 2015 Posted August 8, 2015 I was wondering,why doesn't eset have a 24/7 tech support?Thanks for all feedback
Administrators Marcos 5,466 Posted August 8, 2015 Administrators Posted August 8, 2015 For partners and vip users with premium support we provide 24/7 support. I'd suggest contacting your local distributor for more information on premium support.
TomFace 540 Posted August 9, 2015 Posted August 9, 2015 (edited) 24/7 for your average user? Why? It cost $$$. $10 here, 5€ there...somebody has to pay for it. Edited August 9, 2015 by TomFace
ESET Moderators foneil 342 Posted August 10, 2015 ESET Moderators Posted August 10, 2015 (edited) @chrlshlmn, I think you're in the US where there is quite a robust technical support offered, which I have listed in order of speed and availability (subjectively) below: In-product contextual help If you have question about a feature or a screen you're on, press F1 on your keyboard to open the help topic for that screen. Available 24 hours Knowledgebase search hxxp://support.eset.com/ open 24 hours. Alerts published 24 hours for high profile issues demanding immediate attention. Natural language search for finding solution/instructions for your issue. If the content doesn't exist, we want to know about it so we can create it. YouTube videos https://www.youtube.com/user/ESETKnowledgebase by live Chat https://helpus.eset.com/?chat=support during normal business hours. by Email hxxp://www.eset.com/us/support/contact/ On-site and remote technical support agents typically respond to emails within a few hours during business hours. by Phone Call: +1 (619) 630-2300 in San Diego, California Monday - Friday, 6:00am - 6:00pm Pacific Time [GMT-8] Social Media ask and receive answers from Twitter www.twitter.com/esetna (24 hours) This forum (24 hours) I even wrote a series of blog posts (never published) that describe all the many ways you can access technical support, and used a cool photo of the German not-an-F1 race car: ESET Help – The first three lines of offense Part 1: Press F1 for Help Part 2: The ESET Knowledgebase Part 3: Searching the Knowledgbase Part 4: Contacting Customer Care We welcome any and all feedback regarding how we offer support in the US, so please feel free to offer any suggestions that you have. We have teams and teams of tech support agents, knowledgebase technical writers, quality assurance, etc. to only focus on offering the best support possible--but we always strive to do better. So let us know what you would like to see, and it will be discussed. Thanks @chrlshlmn Edited August 10, 2015 by foneil technical correction for race car
TomFace 540 Posted August 10, 2015 Posted August 10, 2015 (edited) Thank you foneil-I guess in my round about, ham fisted kind-of way, that's what I was trying to say. I too am in the US and I've never felt customer care was far away or hard to use. In fact, I've always been well cared for! P. S. ...nice car! (458 Italia? But sorry, it's not a F1 car-see below-your car could run at Le Mans-GT class I think) Edited August 12, 2015 by TomFace
ESET Moderators foneil 342 Posted August 10, 2015 ESET Moderators Posted August 10, 2015 P. S...nice car! (458 Italia? But sorry, it's not a F1 car-see below-your car could run at Le Mans-GT class I think) f1_red_bull.jpg What evs
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