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child logged in phantom drive and cant logon my accnt on pc now


luckylou
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my 5 year old messed with my pc as most children do and because of the software where it would take a picture and ad a location in case my laptop was stolen it locked my accnt out... i went onto the eset website and told the site it wasnt stolen and it still didnt unlock it... my wife uninstalled it off the site and the phontom side of the pc while i wasnt here and now i can only go into the phontom acnt and it wont accept my loggin even if i go in through the phantom as the correct user while using the correct password..... in a nutshell this program has turned my new dell into garbage... i cant get there support team to call me back either.... because im locked out as an admin even though i am using the correct pass it wont let me recover the pc as well... could someone walk me through fixing this please

 

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Please pm me your email address that you used for registration at my.eset.com. Is Internet connection established automatically without logging in?

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