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Legitimate email from ESET?


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Today I received the following mail from noreply@orders.eset.com.


I didn't order or request anything.

So is this a legitimate mail from ESET or something else?



Dear Valued Client,


Thank you for purchasing ESET security software. Our award-winning security software offers the most effective protection available today.


Below is your license information for ESET Parental Control For Free on 1 computer(s), valid through 08/27/2015.


Product name:       ESET Parental Control For Free

Number of licenses: 1 computer(s)

Expiration date:    08/27/2015

Username:           xxx

Password:           xxx


Please note:

You purchased a downloadable version.

No physical boxed product will be shipped.


Download the latest commercial version for your computer's operating system from hxxp://www.eset.com/download using your private username and password.




If you are a business customer, you are also entitled to download the management tool ESET Remote Administrator to manage ESET security products installed on computers in your network. Download the latest commercial version of ESET Remote Administrator from the links below. You will be prompted for your username and password.


Download ESET Remote Administrator Console:


Download ESET Remote Administrator Server:



Please note that license credentials for ESET Endpoint Antivirus and ESET Endpoint Security can be also used for the download of legacy business products, ESET Endpoint Antivirus and ESET Endpoint Security.


For a step-by-step guide to setting up your ESET security software and the management tool ESET Remote Administrator, click or copy/paste the link below into your web browser:


IMPORTANT! Your .lic file is attached to this message as a .zip file. You will need this file to install your ESET security product(s) and/or unlock some of their features. Please save the file to your Desktop and keep this e-mail for future reference.


You can find answers to your questions in the user guides available on the link below:



In addition, the ESET Knowledgebase contains a searchable database of support articles and videos for all ESET security products.


ESET Knowledgebase | articles | videos | manuals | support


Best regards,

The ESET Team


Please do not reply to this email. This mailbox is not monitored and you will not receive a response.




username and password removed.

Edited by User
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Yes, that is also strange.


BTW, here are the email headers:



Return-Path: noreply@orders.eset.com
Received: from dx1-dxmx01-v.eset.com ([]) by mx-ha.gmx.net
(mxgmx004) with ESMTPS (Nemesis) id 0MFzSI-1Z5AN03lu2-00ErMg for
<xxx>; Tue, 28 Jul 2015 15:07:32 +0200
Received: from DX1-DXAPP01-V (unknown [])
by dx1-dxmx01-v.eset.com (Postfix) with ESMTP id 7B2DE585C
for <xxx>; Tue, 28 Jul 2015 15:07:32 +0200 (CEST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=orders.eset.com;
s=dkim; t=1438088852;
MIME-Version: 1.0
From: noreply@orders.eset.com
To: xxx
Date: 28 Jul 2015 15:07:32 +0200
Subject: ESET - ESET Parental Control For Free / Trial User
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Envelope-To: <xxx>
Edited by User
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  • ESET Moderators

These emails are generated by a system not controlled by us (i.e., me) so we (KB) have asked those responsible for an explanation. They have responded to us that they are looking into it. I expect an answer after the weekend, but it's safe to assume that it's some minor glitch, but we'll find out for sure. 

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  • ESET Moderators

We received a response from the team responsible for this system--it was a legitimate email (that is was from ESET) but it was incorrectly sent to you. The reason for this has been resolved but please continue to let us know if you (if anyone) receive incorrect email templates. 

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