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I have an Epson Printer 4630 printer works over Wifi with no issues at all.

Only the Scanning Software from Epson gives an error that it cannot establish communication with the printer.

If I disable ESET it works. Uninstalled ESET and put in learning mode to no avail. ESET just does not like the Epson Scanning software.

Interestingly I can scan with Photoshop - no errors at all.

Epson scanning software has some feature to scan to cloud or email or to pc nothing work with scanning

maybe someone has an idea how to solve this issue

somhow its annoying to disable ESET to scan documents, may as well have no security at all.

 

 

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Does temporarily disabling only web protection make a difference?

Does not work, ESET has to be completely disabled so that the scanning software works from PC or from printer.

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after some trial and error solved the issue

the culprit is HIPS

now to the steps

enter HIPS

go to rule editor

configure new rule

give it a descriptive name

select your file in this case the scanning app

allow certain operation in Target Files, Target Applications,

OK - it saves your new rule

and everything works again like a charm

easy to do when one know where to look and make changes

annoying and frustrating when no info where to look

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Please do the following:

- remove the HIPS rule you've created

- clear your HIPS log

- temporarily enable logging of blocked operations in the advanced HIPS setup

- reproduce the problem

- disable logging

- copy & paste your HIPS log here.

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Please do the following:

- remove the HIPS rule you've created

- clear your HIPS log

- temporarily enable logging of blocked operations in the advanced HIPS setup

- reproduce the problem

- disable logging

- copy & paste your HIPS log here.

Did what you said and found following:

if HIPS is set up to policy mode it does block the scanning on the Epson Printer

thats how it was set up originally.

if HIPS is set up to smart mode it works without any custom set up

somehow interesting how these two set up work

the log in policy mode shows that access to certain programs have been blocked

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Don't use policy mode, otherwise you'll need to troubleshoot possible issues and create an allowing rule for some operations from time to time.

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