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Can't update era client's virus signature (Bad username and/or password)


lukasz.popiolek
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Hello. I have problem with updating ERA client's virus signature. I've added 2 policies in ERA Console ( first: HttpProxy for Agent, Second: HttpProxy for Eset Products) as mentioned in hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3637. All computers in company are in domain. When I'm trying to update virus signature it tells there is bad username and/or password. What could be wrong ? I would be very greatful if you help me with this issue.

 

EDIT: I need to add, that i've added 2 licences to ERA (For Eset Endpoint Security and Endpoint Antivirus). What's more on computer where problems exist, there is ESET NOD32 Antivirus 4 installed. I did not add its license to ERA

Edited by lukasz.popiolek
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