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Interupting the download of games through GOG Galaxy Client


Fashdey
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Hey eset / eset community,

I've tried to figure out why the Galaxy Client downloads so slowly for me the past few days,

I've figured out that eset nod 32 antivirus 8, is the issue :(

Short Describtion of galaxy client
A Game Downloader of purchased games on Gog.com (Good Old Games).

The issue is:
Slow download speeds, as of 0 -> 0.2 MB/s, checked also that most of the time it's completely frozen...


To "Temp" fix the issue:
Right Click on Eset in the notification bar, temporary disable, for X time you feel needed (Not what I hoped for though..)

Have tried:

  • Tried disabling Commodo, no fix for the issue, tried then to disable eset - Issue fixed
     
  • Tried to let both programs temp run out, issue came back when new download started automaticly after temp time
    Issue were fixed when letting Commodo be on and disable eset, problem was completely solved.


My System:

   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
           Language: English (Regional Setting: English)
System Manufacturer: Notebook                        
       System Model: P65_P67SG                       
               BIOS: 1.03.05
          Processor: Intel® Core i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
             Memory: 16384MB RAM
Available OS Memory: 16268MB RAM
          Page File: 4408MB used, 12059MB available

My Security:

Eset Nod32 Antivirus 8
Commodo Firewall
 

 

If you got any ideas on how to fix this more "Securly" I would be happy to know :)

Others that might have exact same case:

hxxp://www.gog.com/forum/general/gog_galaxy_client_closed_alpha

Search for either "nod32" or "nod 32"

 

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  • 3 months later...

I can confirm this on my computer as well. Downloads drop from 15 MB/s to 0,8 , while ekrn.exe uses around 30% cpu on my Core i5-3450. If I disable protection, download speed increases to 15 MB/s again.

 

Windows 10 x64 Pro

Nod32 9.0.318.20

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