ttsakai 0 Posted July 14, 2015 Share Posted July 14, 2015 I'm currently attempting to update my Smart Security 8 version 8.0.304.0 to 8.0.312.0 and I'm running into an installation error. The update program launches and executes the following steps: 1. Gathers info 2. Prepares to remove old version 3. It then attempts to install the updated version but instead presents the following error message: "The specified account already exists" and the upgrade program then backs out of the upgrade process. I've experienced this problem for the past couple months and every time I receive a message to upgrade to the new version, I go through the same process and end up with the same error result. Hopefully someone can shed some light on what's causing this problem. Thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted July 15, 2015 Administrators Share Posted July 15, 2015 Try running the following fix: https://support.microsoft.com/en-us/mats/program_install_and_uninstall/en Link to comment Share on other sites More sharing options...
ttsakai 0 Posted August 12, 2015 Author Share Posted August 12, 2015 Try running the following fix: https://support.microsoft.com/en-us/mats/program_install_and_uninstall/en I tried to run this utility but it doesn't support Windows 10. My Smart Security firewall isn't working and I need to update my application to support Windows 10 but I can't get the updating program to work! Any other suggestions? Link to comment Share on other sites More sharing options...
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