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Script update fails with SOLN406


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Hey all, I recently upgraded from File Security 5.0 to 6.0.12025.0 on my servers and some of them are erroring out when I run the Eset6ConfigScript. The full text of the error is: 

 

A critical error occurred. Please see the installation log for more information. Enabling the log is described at the ESET knowledge base website: kb.eset.com

 

Issue ID: SOLN406

 

 

I get this some on both 32-bit and 64-bit installs. I tried Googling this Issue ID and I get zilch that helps me. I tried doing a search for this Issue ID on this forum and was surprised that nothing showed up. I tried clicking on the link to see about enabling the installation log but I never found a way to enable it. Any ideas? Suggestions? Recommendations? 

 

Thanks,

 

Joe B 

 

 

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Found out how to do the install log but all I found in it that referred to the script error was this line: 

 

MSI © (38:50) [12:15:49:549]: Product: ESET Remote Administrator Agent -- Configuration failed.

 

Trying to get help from ESET support but not having much luck yet. 

 

Thanks, 

 

Joe B 

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