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Deactivate a nonexistent unit


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Hello,

I installed a unit and activated it with username and password (not with my Security Admin account credentials).
After that, I formatted the machine with a fresh installation and install again ESET. This time, I activated it with my Security Admin account credentials.
Now I have one machine with two licences and I can not deactivate in the ESET Remote Administrator the first client installed that now is not active because I did not activate it my Security Admin account credentials
How can I release the license?

Thanks in advance,

Gabriel

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You login to the ela.eset.com website, and in there you will see all licenses and all computers. Simply deactivate one of them from in there.

 

 

Jim

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  • 3 weeks later...
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