Guest Nurgle Posted July 11, 2013 Share Posted July 11, 2013 v 6.0.316.0 Signature 8541 Windows Vista 64 The db fails when it trys to auto update, and when i manually do it i see it get to stage 5 /7 and then fail. Any suggestions on what the issue might be or what i should try? cheers Nurgle Link to comment Share on other sites More sharing options...
ESET Insiders PodrskaNORT 17 Posted July 11, 2013 ESET Insiders Share Posted July 11, 2013 Did you try this? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2875 Tomo Link to comment Share on other sites More sharing options...
Guest Nurgle Posted July 11, 2013 Share Posted July 11, 2013 yes, that didnt fix the issue however clear cache option isnt available Link to comment Share on other sites More sharing options...
TomFace 539 Posted July 11, 2013 Share Posted July 11, 2013 (edited) Hello Nurgle. Are you getting an error message or code? I find it interesting that the clear cache option isn't available. I believe signature 8541 would have been on July 8, 2013. Have you looked at these references? hxxp://kb.eset.com/esetkb/index?page=answers&type=narrow&fac=CMS-CATEGORY-ESET-OPERATING_SYSTEM.NT%2F2000%2FXP%2F2003%2FVista&question_box=update+error&searchid=1373547321399 Sincerely, Edited July 11, 2013 by TomFace Link to comment Share on other sites More sharing options...
Guest Nurgle Posted July 11, 2013 Share Posted July 11, 2013 ive had a look thru yes, i wonder if its not the latest software update the error simply says on screen and in logs "Error downloading file from update server" yes i have a net connection yes I have rebooted etc and re entered my user/pass Link to comment Share on other sites More sharing options...
ESET Staff Solution CB530 70 Posted July 11, 2013 ESET Staff Solution Share Posted July 11, 2013 Hi Nurgle, Lately there have been some instances where Clear Update Cache is greyed out like you describe. In some cases, you can restore the clear update cache functionality by restarting your computer and then attempting an update. The update will most likely fail again, after this happens open Advanced setup and navigate to update > update. The Clear Update Cache button should be available and once the cache is cleared, updates should be successful. Let me know if this works for you,CB Link to comment Share on other sites More sharing options...
Guest Nurgle Posted July 12, 2013 Share Posted July 12, 2013 CB, this method worked thanks Link to comment Share on other sites More sharing options...
ESET Staff CB530 70 Posted July 12, 2013 ESET Staff Share Posted July 12, 2013 Glad to hear it, thanks for making us aware! Link to comment Share on other sites More sharing options...
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