Jump to content

Error updating signature DB


Go to solution Solved by CB530,

Recommended Posts

Guest Nurgle

v 6.0.316.0

Signature 8541

Windows Vista 64

 

The db fails when it trys to auto update, and when i manually do it i see it get to stage 5 /7 and then fail.

 

Any suggestions on what the issue might be or what i should try?

 

cheers

Nurgle

 

Link to comment
Share on other sites

Hello Nurgle. Are you getting an error message or code? I find it interesting that the clear cache option isn't available. I believe signature 8541 would have been on July 8, 2013. Have you looked at these references? 

 

hxxp://kb.eset.com/esetkb/index?page=answers&type=narrow&fac=CMS-CATEGORY-ESET-OPERATING_SYSTEM.NT%2F2000%2FXP%2F2003%2FVista&question_box=update+error&searchid=1373547321399

 

Sincerely, 

Edited by TomFace
Link to comment
Share on other sites

Guest Nurgle

ive had a look thru yes, i wonder if its not the latest software update

the error simply says on screen and in logs

"Error downloading file from update server"

yes i have a net connection :)

yes I have rebooted etc

and re entered my user/pass

 

Link to comment
Share on other sites

  • ESET Staff
  • Solution

Hi Nurgle,

 

Lately there have been some instances where Clear Update Cache is greyed out like you describe. In some cases, you can restore the clear update cache functionality by restarting your computer and then attempting an update. The update will most likely fail again, after this happens open Advanced setup and navigate to update > update. The Clear Update Cache button should be available and once the cache is cleared, updates should be successful.

 

Let me know if this works for you,

CB

 

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...