SoCal65 0 Posted June 22, 2015 Share Posted June 22, 2015 Issues: 1. System tray says "Enable Protection" even though the screen says Maximum Protection 2. I get a blank Home page for the program 3. Advanced Options does not open when clicked 4. "Error communicating with Kernel" occasionally pops up (see images below) I have rebooted, no effect. Tried to "repair", never finishes Suggestions? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted June 22, 2015 Administrators Share Posted June 22, 2015 Please collect logs using Log Collector as per the instructions here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3466. When done, drop me a pm with the output archive attached. If possible, start Windows in safe mode and rename C:\Windows\System32\drivers\eamonm.sys and ehdrv.sys, one at time. Let me know if renaming either one makes the issue go away (you will get other errors in the protection status but disregard them during the test). Link to comment Share on other sites More sharing options...
Wolf 0 Posted June 23, 2015 Share Posted June 23, 2015 I experienced exactly the same errors yesterday on two Computers. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted June 23, 2015 Administrators Share Posted June 23, 2015 Do you have APP Center from Gigabyte installed? Link to comment Share on other sites More sharing options...
Wolf 0 Posted June 23, 2015 Share Posted June 23, 2015 I don't have installed this. B.T.W. : I have two more pc with obsolete Eset V7 (5 licences). This devices are working correct. Only the machines with V8 cause the fault. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted June 23, 2015 Administrators Share Posted June 23, 2015 If you click About in the right-click tray icon menu, is a list of installed modules displayed or you get an error communicating with ekrn? Link to comment Share on other sites More sharing options...
Wolf 0 Posted June 23, 2015 Share Posted June 23, 2015 The fault came step by step during 10 minutes. Rightklick caused now the message "ekrn".I interrupted the network access. The harddisk is working without any idle and I will restoreat the evening the harddisk from a disk image. Windows action center reports, that the firewalland ESET antivirus is not activ. It is not possible to activate it. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted June 24, 2015 ESET Moderators Share Posted June 24, 2015 Hello, in case you still face the issue please follow the steps described here. P.R. Link to comment Share on other sites More sharing options...
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