jacortijo 0 Posted June 22, 2015 Share Posted June 22, 2015 Hi, I installed ERA Console v.5 in a Win2008 server and I also install the antivirus client 5.0.2237. I also configured in the client the remote administration to point out to the server. The client now appears in the console but it shows an error. I see the toolbar icon in red and it shows the message "Problematic clients found". Also the client appears in red in the console. see attchments. Could someone tell me what is happenning? Thanks a lot. Jose Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted June 22, 2015 Administrators Share Posted June 22, 2015 Unfortunately, the error message in red is not displayed completely. I can only guess that it reads something along the line "Antivirus and antispyware protection is disabled". Check locally on the client what the problem is; maybe the protection modules have been disabled, real-time protection driver wasn't loaded, etc. Link to comment Share on other sites More sharing options...
mycomsrv 0 Posted March 4, 2016 Share Posted March 4, 2016 The client seems ok but the era 5 showing the same error. Any ideas? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted March 4, 2016 Administrators Share Posted March 4, 2016 The client seems ok but the era 5 showing the same error. Any ideas? Please provide us with more information and screen shots as well to better understand what the issue is. Link to comment Share on other sites More sharing options...
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