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Installed ESET Agent as Part of a Windows Image


rlr
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Hello all, 

 

We pre-installed the ESET Agent onto a Windows image and imaged quite a few of the machines. The machines don't seem to connect/report in to ERA. Is there something else we're required to do to get ERA to acknowledge these devices. Or is deploying the Agent via an Image not recommended?

 

Thanks for any help.

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Try sending a "Reset cloned agent" task to the clients so that the unique ID used to identify computers is reset.

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Thanks for the suggestion. I tried this yesterday but the Task doesn't seem to execute. I tried recreating it today and it still doesn't do anything. Don't get anything in the execution logs.

 

Any ideas why this might be?

 

Rob

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