Aryeh Goretsky

upgrade
Future changes to ESET Smart Security

608 posts in this topic

15 hours ago, itman said:

Please post a "sticky" in this forum and the NOD32 one that Eset's SSL Protocol scanning feature is not compatible with any other security software that does the same and list examples of such software e.g.

Ad-Aware Web Filtering

Adguard install version

NetNanny

etc..

The wording should state that either the software must be uninstalled or the HTTPS scanning option in the software disabled.

Also add such verbage to Eset's help documentation.

This will help in resolved issues with SSL protocol scanning in the Forums.

A beta version of Adguard was released that fixed the compatibility issue with ESET.

https://www.wilderssecurity.com/threads/adguard-ad-blocker.342850/page-81#post-2648358

" [Improved] WFP driver was updated to fix compatibility issues with KIS and ESET #1497

Previously, it was not unusual at all that Adguard would have compatibility issues with some antiviruses, and KIS and ESET being the most common ones. The workarounds existed but were far from ideal - you had had to sacrifice some parts of functionality on either Adguard or antivirus side. With updated WFP driver these conflicts will be no more, allowing users to run Adguard alongside with KIS and ESET. "

 

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On ‎2‎/‎2‎/‎2017 at 0:22 AM, Azure Phoenix said:

A beta version of Adguard was released that fixed the compatibility issue with ESET.

https://www.wilderssecurity.com/threads/adguard-ad-blocker.342850/page-81#post-2648358

" [Improved] WFP driver was updated to fix compatibility issues with KIS and ESET #1497

Previously, it was not unusual at all that Adguard would have compatibility issues with some antiviruses, and KIS and ESET being the most common ones. The workarounds existed but were far from ideal - you had had to sacrifice some parts of functionality on either Adguard or antivirus side. With updated WFP driver these conflicts will be no more, allowing users to run Adguard alongside with KIS and ESET. "

 

My comment in regards to Adguard is do you really want it intercepting and decrypting SSL traffic? Eset's SSL protocol scanning is already doing that and examining such traffic for malware.

Adguard in the past has not properly performed SSL scanning as noted here:

Different certificate, same key

The first thing I did was to install Adguard two times in different VMs and look at the root certificate that got installed into the browser. The fingerprint of the certificates was different. However a closer look revealed something interesting: The RSA modulus was the same. It turned out that Adguard created a new root certificate with a changing serial number for every installation, but it didn't generate a new key. Therefore it is vulnerable to the same attacks as Superfish.

I reported this issue to Adguard. Adguard has fixed this issue, however they still intercept HTTPS traffic.

I learned that Adguard did not always use the same key, instead it chose one out of ten different keys based on the CPU. All ten keys could easily be extracted from a file called ProtocolFilters.dll that was shipped with Adguard. Older versions of Adguard only used one key shared amongst all installations. There also was a very outdated copy of the nss library. It suffers from various vulnerabilities, however it seems they are not exploitable. The library is not used for TLS connections, its only job is to install certificates into the Firefox root store.

Ref.: https://blog.hboeck.de/archives/874-More-TLS-Man-in-the-Middle-failures-Adguard,-Privdog-again-and-ProtocolFilters.dll.html
 

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I'm sorry to say, I went with another AV software this year.  I have used ESET forever.  But two things bothered me with this 2017 software:  1) Too many choices, none of which met my needs (or maybe something did, but it was too ambiguous) - I want the best software, and I want 5 licenses that span across all my devices.  Now, maybe that exists, maybe it doesn't.  But it's not clear.  There were too many different flavors, and some had this and some had that.  Maybe they all had everything and I just didn't understand.  But it doesn't matter.  IMO, the choices need to be simplified.  Offer your best software across multiple platforms and give a choice for # of licenses you need.  Period.  I'll come back!  I like ESET.  But not this year.   2) Since when do I need to renew my licenses through MicroCenter?  No offense, I like MicroCenter and I like ESET.  But I don't like the renewal process this year.  And, now I know why MicroCenter pushes ESET so hard - there's obviously a strong marriage between the companies.  But, I guess it bothers me (for no good reason) that I have to renew through MC.  Thanks, but I'll pass.  And actually it kind of sours my opinion a bit of MC, since I always viewed them as the place to go to cater to everyone's individual desires... apparently that doesn't apply for AV software since they really really REALLY push ESET at the expense of many other major brands that they don't even keep on their shelf).  So, I'm taking the year off from ESET and MicroCenter.  I'll check back next year to see if ESET has simplified things, and if MC has decided to return to selling 'everything.'  (I don't plan on monitoring this and I'm not looking for feedback - I'm just letting you know why I left).

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2 hours ago, pgdudley said:

Since when do I need to renew my licenses through MicroCenter?

You don't. You can get a new license directly from Eset or any one of its authorized distributors.

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3 hours ago, pgdudley said:

1) Too many choices, none of which met my needs (or maybe something did, but it was too ambiguous) - I want the best software, and I want 5 licenses that span across all my devices.  Now, maybe that exists, maybe it doesn't.  But it's not clear.  There were too many different flavors, and some had this and some had that. 

Before v10 you could choose from ESET NOD32 Antivirus, ESET Smart Security and a Multi-device security pack for 4 users. What has recently changed is that ESET Smart Security has been replaced with ESET Internet Security (ESS without Anti-Theft) and a new product ESET Smart Security Premium has been added. On page https://www.eset.com/int/home/smart-security there's a list of products for home users along with an overview of features that particular products offer.

 

Quote

2) Since when do I need to renew my licenses through MicroCenter?  No offense, I like MicroCenter and I like ESET.  But I don't like the renewal process this year.  And, now I know why MicroCenter pushes ESET so hard - there's obviously a strong marriage between the companies.  But, I guess it bothers me (for no good reason) that I have to renew through MC.  Thanks, but I'll pass.

As I was informed by colleagues from the US:

"You do not have to renew through them, it just defaults that way if you originally purchased there. What you can do is call in and let sales know you want to purchase directly through ESET and that is okay."

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Please let us disable notifications when certain parts of ESS are disabled.

When I disable something, I do it for a reason, and I do not need to be told not to do it. In fact, I feel somewhat insulted by this. I paid money for this product and I want to use it however I want.

With the permanent big red exclamation mark that's showing because I consciously disabled certain features I actually can't be notified about real problems when something happens.

 

P.S. Window dimensions are STILL not being saved. I'm seriously thinking about not renewing my licence next time. There are way too many annoying things about this program, and noone cares to listen.

Edited by Octopuss

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1 hour ago, Octopuss said:

Please let us disable notifications when certain parts of ESS are disabled.

When I disable something, I do it for a reason, and I do not need to be told not to do it. In fact, I feel somewhat insulted by this. I paid money for this product and I want to use it however I want.

This has been there since v9. Open advanced setup and navigate to User interface -> Application statuses.

Quote

Window dimensions are STILL not being saved.

Do you mean the window that opens when you click the "Open in a new window" icon?

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Good! I didn't know about that.

By window dimensions I mean every and any program window that can be resized. For example, the advanced setup window. When you close it (by pressing ok obviously) and open again, it's back in the default size. This is especially painful with windows with lots of settings, like firewall rules window. And it applies to columns width as well. The end result is really crappy user experience, and changing anything is extremely annoying and generally pain in the butt.

Edited by Octopuss

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