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browser redirected malware/addware killing performance


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I'm using Smart Security 8.0 and I suspect that I've been infected with malware/adware redirects in my browser.

 

I suspect this because browser performance is horrible and I keep getting timed out on pages that are responding quickly according to HyperTrace.   I mostly use Chrome (though it happens on other browsers) and when I get the timeout It's as if the page is waiting for an ad server (or something similar) to respond before continuing.  

 

One reason I suspect this is because when I get a time out, often the details indicates its trying to communicate with GoogleLeadServices.com, which of course is not the site I'm trying to reach.

 

When I search for how to remove GoogleLeadServices I get lots of vague answers most of which ask me to download their removal tool which immediately leads me to question the site's motivation and thus trustworthiness.

 

I trust ESET but there is no information on GoogleLeadServices on the site or in the forums.   

 

1) does Smart Security help with this kind of problem

2) is there any suggestions for Eset or the community as to

    a) are my conclusions at all valid

    b) is there anything I can do about it?

 

Ben Bolton

MithralSmith Software Solutions

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Hello Ben! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
I would like to see more information about the state of your system then will be able to answer your questions and help you clean it.

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
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