ssantosh78 0 Posted May 15, 2015 Share Posted May 15, 2015 I am using ESET Endpoint security client 6.1.222.0, but its crashing continuously and whenever it crashes my monitor flickers contentiously. I am facing this issue around 10 to 15 PC's. Below is event log from my PC. Faulting application name: ekrn.exe, version: 6.1.2222.0, time stamp: 0x54e22b3a Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6 Exception code: 0xc0000409 Fault offset: 0x000a46a9 Faulting process id: 0x1f44 Faulting application start time: 0x01d08edb34bc8c8b Faulting application path: C:\Program Files\ESET\ESET Endpoint Security\x86\ekrn.exe Faulting module path: C:\Program Files\ESET\ESET Endpoint Security\x86\MSVCR120.dll Report Id: 744392f8-face-11e4-829a-eca86b74d28b Faulting package full name: Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted May 15, 2015 Administrators Share Posted May 15, 2015 If you can reproduce the crash, open the main setup, navigate to Tools -> Diagnostics and select "Complete memory dump" from the menu. When ekrn crashes, upload the dump from C:\ProgramData\ESET\ESET Endpoint Security\Diagnostics to a safe location and pm me the download link. Link to comment Share on other sites More sharing options...
ssantosh78 0 Posted May 15, 2015 Author Share Posted May 15, 2015 ESET Endpoint security client does not have Diagnostics option. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted May 15, 2015 Administrators Share Posted May 15, 2015 Probably you overlooked it: Link to comment Share on other sites More sharing options...
ssantosh78 0 Posted May 15, 2015 Author Share Posted May 15, 2015 I am using I am using ESET Endpoint security client 6.1.222.0 and Diagnostic option is not available...... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted May 15, 2015 Administrators Share Posted May 15, 2015 So you don't see this option? Link to comment Share on other sites More sharing options...
ssantosh78 0 Posted May 20, 2015 Author Share Posted May 20, 2015 I have opened case with ESET and provide all logs to them... Currently ESET service is crashing on more than 50 PC and due to of this issue screen flickers and machine CPU and memory usage increases.. its nightmare for me... Waiting for resolution from ESET support... Link to comment Share on other sites More sharing options...
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