cannot acces web when web control active

[hari.jumat 0]

hello

 

anyone can help me about eset endpoint security. we install to our pc, then we need to block some web with category porn, social media.

 

but when web control active, we cannot access all website.

 

thanks for help

[Marcos 5,727]

Try setting DNS servers to Google's 8.8.8.8 and 4.4.4.4.

[hari.jumat 0]

hello marcos,

 

here the result.

 

 

[hari.jumat 0]

hello,

 

anyone please help me with this case..

Edited May 12, 2015 by hari.jumat

[Marcos 5,727]

A Wireshark pcap log with the network communication will be needed. Please create one, compress the log, upload it to a safe location and pm me the download link. Also make sure that a firewall is not blocking DNS queries sent by ekrn and reponses are received fine.

[hari.jumat 0]

we try update to pre release update and it work.

[canada3 1]

we try update to pre release update and it work.

How do I do this? I am having the same issue.

[Marcos 5,727]

 

we try update to pre release update and it work.

How do I do this? I am having the same issue.

 

 

You can set pre-release update servers in the advanced update setup. Anyways, I'd suggest creating and checking a Wireshark log to make sure that reponses to DNS requests are received properly.