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ELA deactivate clients

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I'm unable to deactivate clients in ELA. There is no option to select clients. I'm missing a checkbox before the clients. 

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Are you logged on as a security security admin?

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I think so. Is it possible to be not logged in as security admin? I am the only one managing our licenses.

 

I created an account an added the licenses in that account.

 

 

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Have you tried logging in to ELA with your license key?

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Would you PM me your public license ID (PLID) as well as security admin credentials so that I can check it out myself?

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Thanks jraley!

 

I was able to deactivate the clients when i logged in with the license key. But we are managing mutiple licenses for multiple customers so i wanted to use my account where i added the customers who upgraded to v6. Logging in with license key means i could manage only that license.

 

Marcos i will send you a PM.

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I just logged in under my security admin and realized I also cannot deactivate any clients that were activated by ERA

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A security administrator can deactivate only seats that were activated by him. The license owner can deactivate any seat after logging into ELA with a license key and ELA password.

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And how do i activate clients with my security admin account and ERA Server? Clients are now already activated at (pushed) installation.

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