mprenter 0 Posted April 21, 2015 Share Posted April 21, 2015 Hi, we just upgraded to Endpoint Antivirus 6.0 (from 5.0) and it now seems to be blocking a particular software program we use. I work for a mapping company and the particular program is some flight planning software called TopoFlight. I can run TopoFlight, but as soon as I try to load a project file, the software seems to lock up and Windows says the program is "Not Responding". If I disable Endpoint Antivirus 6.0 the program works normally and loads projects normally. So Endpoint Antivirus 6.0 must be doing something to block it or lock it up. My question is: what do I need to do to allow this software to run? Thanks, Mark Prenter Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted April 21, 2015 Administrators Share Posted April 21, 2015 First of all, please narrow it down to the protection module that needs to be disabled for the issue not to occur. Instead of disabling protection, try disabling real-time protection and web protection, one at a time. Link to comment Share on other sites More sharing options...
mprenter 0 Posted April 21, 2015 Author Share Posted April 21, 2015 Hello, thanks for the reply. Disabling real-time protection allows the software to run. Further narrowing it down: leaving real-time protection on but disabling "Media to Scan - Network Drives" also allows the software to run. The project file is on a networked drive so I guess by disabling the scanning of network drives, that also worked. Is there a way to narrow it down even further or create some sort of exception for the software? Thanks... Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted April 22, 2015 Administrators Share Posted April 22, 2015 Is ESET or another real-time scanner running on the remote computer? Link to comment Share on other sites More sharing options...
mprenter 0 Posted April 22, 2015 Author Share Posted April 22, 2015 Yes, the remote computer (server) also has ESET EndPoint Antivirus installed. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted April 22, 2015 Administrators Share Posted April 22, 2015 Just for a test, try temporarily disabling real-time protection on the server and enable scanning network drives on the client. Does the problem persist? Link to comment Share on other sites More sharing options...
mprenter 0 Posted April 22, 2015 Author Share Posted April 22, 2015 By disabling real-time protection on the file server and enabling the scanning of network drives on the client, the problem also goes away. So by that, I guess it's the scanning that is occurring on the file server that is causing the issue? Not the client computer? Link to comment Share on other sites More sharing options...
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