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Please help troubleshoot Agent deploymet failures


Ivica Vugrinec
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I deployed the first 80 clients with ERA 6.x Agents and installed Endpoint Antivirus. All 80 of this computers are Windows 7/8 computers.

I have lots of old Windows XP computers. Where do i find the logs with agent installation failures? I need detailed logs with error messages so i can chcek why the push installation fails.

 

I am using a Virtual appliance based ERA 6.x on a windows domain enviroment.

Please help.

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There is no "C:\" on a Virtual Appliance which is based on CentOS.

 

As far as i know the agent installation trace logs is only available in agent side. you cannot trace the installation errors from server's trace logs. so bbraunstein is right.

Edited by HALO
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On VA, you can find the server trace log in /var/log/eset/RemoteAdministrator/Server/trace.log, however, this log may contain only important information when a push agent install is failing. If there's an issue with Endpoint installation performed by agent on clients, you'd need to look into the agent trace log on a particular client for more information.

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