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Eset Client Install Task Not working


laemmle
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I've successfully installed the remote agent on a few machines, and after I try to run a scheduled software install task, nothing happens. The software doesn't install and I cannot find any logs anywhere in the admin. I've tried this for about 5 hours today and I cannot get one single Eset installed on any machine using the software install task. 

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Could you please provide step-by-step instructions how you ran the install task? Alternatively you can shot a video and post the link here so that we better understand of what you exactly did.

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Hello,

 

1) Went to admin > client tasks > software install > new task

2) Filled out new task as "software install" and choose Eset License, Eset Sofware Package

3) Selected as target 2 machines that have agent successfully installed.

4) Set trigger as "execute ASAP" and filled out rest of task form

5) Pressed Finish.

 

New task show up in the list. But nothing happens. Task does not run, no software gets installed. Nothing. When I click on the new task and click on the tab "executions", nothing is shown. I've tried multiple different software install task with different variables to try to get the software task to run. But under executions nothing is ever run. I have no idea where the tasks logs are. I don't see them underneath reports. There are no logs to show why Client Tasks are not run. So I have no idea why the client tasks are not being run. 

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What shows in Windows event viewer on the clients, e.g. events relating to MSI Installer? Also, have you tried restarting the agent on the clients?

 

What are the last 100 or so lines of the agent log showing?

 

 

Jim

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How long is the client install supposed to take?  I managed to successfully install EES on a client using the ERA but it too 1.5 hours before the task was completed.  If this is normal then I may as well just install manually.

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Thank you for the reply:

 

I seemed to have figured out the issue. I had some installation parameters incorrect. I was frustrating though, since there were no logs anywhere pointing to this out. The tasks simply did not run at all, no errors or anything. But after removing the installation parameters I'm finally seeing the tasks run. 

Edited by laemmle
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Agent logs are in c:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs. have a look at the log there, and also the status page in there, as it might give some clues?

 

Jim

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Make sure you looked in C:\ProgramData and NOT in C:\Program Files. C:\ProgramData is a hidden folder. just copy-paste the full URL i gave you into Explorer and the folder will open.

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Ah. Sorry about the oversight. I do see that folder now. And thank you for pointing me in the right direction and correcting my mistake. As I said before, it seems that some installation parameters are causing the problem. I'm making a bit of progress on this issue, so I will make this issue as resolved thanks to your help. I may have other issues, which I will manage in other tickets.

Thanks again for the assitance. 

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