ESET Insiders cutting_edgetech 25 Posted April 1, 2015 ESET Insiders Share Posted April 1, 2015 (edited) I have gotten an error message that NOD 32 has failed to communicate with the kernel 3 time in the past week. I had to roll my computer back all 3 times it happened. After I received the error message NOD 32 would no longer function. It crashed over, and over again. I tried to uninstall NOD 32, but the uninstall failed each time. I want to open a support request, and send them my Sysinspector Log. Is this the correct support link? https://www.eset.com/us/support/contact/ Edited April 1, 2015 by cutting_edgetech Link to comment Share on other sites More sharing options...
TomFace 539 Posted April 1, 2015 Share Posted April 1, 2015 (edited) Hello cutting_edgetech. I use the following link for support:hxxp://www.eset.com/int/support/contact/ Have you looked at this knowledgebase article about kernel issues? Just a suggestion. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2280&actp=search&viewlocale=en_US&searchid=1427921775012 Edited April 1, 2015 by TomFace Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 1, 2015 Administrators Share Posted April 1, 2015 The first step is to perform a clean install. To start off, remove the current version completely using the uninstall tool as per the instructions at hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2289. Also run chkdsk to rule out disk errors and file corruption. Link to comment Share on other sites More sharing options...
ESET Insiders cutting_edgetech 25 Posted April 1, 2015 Author ESET Insiders Share Posted April 1, 2015 Hello cutting_edgetech. I use the following link for support: hxxp://www.eset.com/int/support/contact/ Have you looked at this knowledgebase article about kernel issues? Just a suggestion. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2280&actp=search&viewlocale=en_US&searchid=1427921775012 Yes, I have read that article. Thank you! Link to comment Share on other sites More sharing options...
ESET Insiders cutting_edgetech 25 Posted April 1, 2015 Author ESET Insiders Share Posted April 1, 2015 (edited) The first step is to perform a clean install. To start off, remove the current version completely using the uninstall tool as per the instructions at hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2289. Also run chkdsk to rule out disk errors and file corruption. I rolled my computer back all three times using Shadow Protect to an image before I ever had the problem. I already rolled my computer back again. I will not need the uninstall tool because the regular uninstaller will work now since I rolled my computer back. Should I uninstall, and reinstall NOD 32 now that I have already rolled my computer back? I am no longer having the problem after rolling my computer back. I collected everything I could for Eset to diagnois the problem before rolling my computer back. Edited April 1, 2015 by cutting_edgetech Link to comment Share on other sites More sharing options...
ESET Insiders cutting_edgetech 25 Posted April 1, 2015 Author ESET Insiders Share Posted April 1, 2015 I went ahead, and opened a case with Eset. Maybe my logs will make them discover something that will improve NOD 32. Link to comment Share on other sites More sharing options...
yongsua 16 Posted April 2, 2015 Share Posted April 2, 2015 I would also suggest you to perform a clean install because ESET self-defense module might prevent itself from rolling back properly. Link to comment Share on other sites More sharing options...
TomFace 539 Posted April 2, 2015 Share Posted April 2, 2015 I went ahead, and opened a case with Eset. Maybe my logs will make them discover something that will improve NOD 32. Please let us know how this tuns out. Link to comment Share on other sites More sharing options...
ESET Insiders cutting_edgetech 25 Posted April 3, 2015 Author ESET Insiders Share Posted April 3, 2015 Sorry guys. I just lost my post, and I don't have time to write it again. I will have to update you another day. It's just not my day I guess. Link to comment Share on other sites More sharing options...
rugk 397 Posted April 3, 2015 Share Posted April 3, 2015 Normally all posts should be autosaved... Just look at the bottom left of the editor. Link to comment Share on other sites More sharing options...
SweX 871 Posted April 3, 2015 Share Posted April 3, 2015 Even if the text should get saved automatically (which it usually does just fine), I have made a habit to always copy the whole post before I click the post button, just in case something goes wrong. Link to comment Share on other sites More sharing options...
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