ERA 6 Dashboard - Antivirus Threats Blank

[mstroud_pfi 0]

I have recently installed ERA 6 and I'm in the testing phase.  For some reason, I can't get any of my Antivirus threats to show up in the dashboard or the reports.  However, I can see them in the client log files under "Detected Threats".  Am I missing a setting?

 

Appreciate some help. Thx

[Marcos 5,074]

Does restarting the agent service on the client resolve the issue?

[mstroud_pfi 0]

Yes, that resolved the issue.  Is this a common issue in ERA 6?  Should I expect this when I migrate for other clients?

 

Thanks for your help

[Marcos 5,074]

I don't think it's a common issue but we definitely plan to address it in the upcoming service build soon (meaning within a couple of weeks).

[mstroud_pfi 0]

Sounds good to me! Appreciate the help and fast response.

[mstroud_pfi 0]

FYI - This is happening with all of my testing clients.  I have to restart the agent to get any threats to show up in the dashboard or notify me through email.  Not sure if this is related to my configuration or it is a bug.