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For many years now CCleaner has been my favourite tool for cleaning unwanted items from my computer, but since I switch to Eset Internet Security new updates from Piriform for CCleaner have been blocked from installation by the firewall, which I can't understand since it is a safe program and used by many users worldwide. So what can I do to correct this and get the latest updates again.

Thanks.

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Hello,

 

It's most likely a PUA detection on the standard installer that you try to download, download the slim installer instead which is clean from all unwanted stuff.

 

See your previous thread for some answer: https://forum.eset.com/topic/3549-wwwpiriformcom/

 

And these threads for some more discussion about CCleaner and other Piriform software.

https://forum.eset.com/topic/2142-this-is-getting-annoying/

https://forum.eset.com/topic/1919-eset-blocks-piriform-defraggler/

https://forum.eset.com/topic/1792-ccleaner-410/

https://forum.eset.com/topic/1784-cc-cleaner/

 

P.S

You will find a download link for the Slim build on this link in a few days time: hxxp://www.piriform.com/ccleaner/builds

Slim builds are released a few days after the standard release of CCleaner, which is why you have to wait a few days until the latest version shows up on the link above.

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As of about the last six months to a year CCleaner is now bundled with a toolbar that ESET is correctly blocking as a PUP (Potentially Unwanted Program) which is kind of ironic that a cleaner program brings garbage when installed.

 

You can download CCLeaner Slim which is just the installer and not the toolbar please note that Piriform releases the slim version one week after the Standard version. It is possible that no download link is available for the Slim version during that gap time.

 

I think the latest was today so give it about a week then do a search for "CCLeaner Slim".

 

@SweX.. ahh we collide on this one, LOL

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Ya.... I am used to download the "Slim" version and will continue stay to with it even though sometimes the newer build has no slim version.

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I just Updated ( & always do) via FileHippo Alerts / Clk Piriform Link from there & Dnload what P offers (ie) ccsetup123.exe -

 

No issues ever --- & I wonder why not for me but for others.

 

Could Other Non-Default Settings actually be involved?

 

I think it's CCleaner that I had to UN-Chk for [Add a Toolbar] in the past - BUT- Nothing about a toolbar was in this Update as suggested in another post.

 

 

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P.S

You will find a download link for the Slim build on this link in a few days time: hxxp://www.piriform.com/ccleaner/builds

Slim builds are released a few days after the standard release of CCleaner, which is why you have to wait a few days until the latest version shows up on the link above.

FWIW, The Slim build of the latest version is out now incase TS or anyone else want it.

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I do not have any issues with CCleaner full version and Eset. i also have PUPs enabled. It is detecting the Chrome installer or the Google toolbar installer. If you have Chrome installed already you will never see the alert anyways. It's nothing malicious. It's npt like Piriform is using Open Candy. 

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Slim and only slim for me.

 

Google :ph34r:  is almost as big :blink: as the US Government (or at least it seems that way).

 

And folks worry about the NSA :unsure: but invite Google :ph34r:  into their homes/lives daily.

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Slim and only slim for me.

 

Google :ph34r:  is almost as big :blink: as the US Government (or at least it seems that way).

 

And folks worry about the NSA :unsure: but invite Google :ph34r:  into their homes/lives daily.

 

 

 

Seriously? Lol. What do you have to hide? I love all these paranoid anti Google people. I use Google everything. 

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You are foolish..."LOL" if you wish-I've worked for a global information company (in my past)-I know what information can be gleaned and easily obtained. 

 

Hide? Nothing.......Privacy? I like mine.

 

I'll keep my yard my way-you do what you wish. :unsure: I wish you luck.

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Most of the times I download CCleaner on one puter, put it on a usb stick for the other 4 I have. Using the same installer, I will see the Chrome check box

on one or two installs and not the others. Go figure that one out !!  No security program I have has ever had an alert for the PUP. I consider Chrome a PUP  lol

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Most of the times I download CCleaner on one puter, put it on a usb stick for the other 4 I have. Using the same installer, I will see the Chrome check box

on one or two installs and not the others. Go figure that one out !!  No security program I have has ever had an alert for the PUP.

 

Exactly. As in matter of fact whenever I setup a new computer for a customer I always installed CCleaner. Never an issue. Piriform is NOT a shady company what so ever. In 10 years of using their products the most I have ever seen is Google Chrome or Google Toolbar pre packaged with the installer. But I always download only from Piriform's website. 

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Best place for me to DL CCleaner (and the excellent CCEnhancer) is Major Geeks. Never had a single issue with MG in a very long time of using their website - neither does Eset or my former Russian AV suite.

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Point of order ... the hat would need to be made of copper, aluminum won't help at all

 

Just sayin ...

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I do not have any issues with CCleaner full version and Eset. i also have PUPs enabled. It is detecting the Chrome installer or the Google toolbar installer. If you have Chrome installed already you will never see the alert anyways. It's nothing malicious. It's npt like Piriform is using Open Candy. 

It doesn't really matter which software that comes with another software or not. 

 

For example...

1. a user download CCleaner that may also come with google chrome, in this case google chrome is the "unwanted" software.

2. a user download Google Chrome but CCleaner comes with it, in that case CCleaner would be the "unwanted" software.

 

I have seen that some people don't understand why dropbox that comes with another software is detected, it's quite simple, it's not dropbox that they wanted to install so dropbox is the "unwanted" one in that case.

 

It doesn't matter if it is, mcafee, google chrome, dropbox, yahoo, open candy, ask, toolbars, they are all unwanted if they come as a "gift" with another software.

 

I remember a blog post by Avira that they made not long ago where they said that they had 22 million PUA detections under one month alone.  

https://blog.avira.com/potentially-unwanted-applications-2/

 

Wouldn't it be fun and interesting to get some statistics from ESET on this too ? Maybe in a blog post on WLS  :)

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Now that we are back on topic ... in the very first post the OP states that "since I switch to Eset Internet Security new updates from Piriform for CCleaner have been blocked from installation by the firewall"

 

My question for the original poster,

 

what exactly do you mean by "blocked from installation"?

 

It's my understanding that ESET's optional setting to detect Potentially Unwanted Programs simply displays a message warning the user that the installation contains a Potentially Unwanted Program. ESET is in no way dictating what you should, or should not install on your computer ... hence the use of the word Potentially and the fact the entire setting is optional.

That being said, just to let everyone know, while I was writing this reply I tabbed over to piriform.com, clicked on the green Free Download button on the home page, and then clicked on the green Download button for the free version.

 

It appears that Piriform is no longer bundling anything with the mainstream download option, the file downloaded and I installed version 5.04 without any indication from ESET that there might be a PUP nor did I have to opt out of anything during the install (which I am used to doing for years now)

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Now that we are back on topic ... in the very first post the OP states that "since I switch to Eset Internet Security new updates from Piriform for CCleaner have been blocked from installation by the firewall"

 

My question for the original poster,

 

what exactly do you mean by "blocked from installation"?

 

It's my understanding that ESET's optional setting to detect Potentially Unwanted Programs simply displays a message warning the user that the installation contains a Potentially Unwanted Program. ESET is in no way dictating what you should, or should not install on your computer ... hence the use of the word Potentially and the fact the entire setting is optional.

That being said, just to let everyone know, while I was writing this reply I tabbed over to piriform.com, clicked on the green Free Download button on the home page, and then clicked on the green Download button for the free version.

 

It appears that Piriform is no longer bundling anything with the mainstream download option, the file downloaded and I installed version 5.04 without any indication from ESET that there might be a PUP nor did I have to opt out of anything during the install (which I am used to doing for years now)

 

I just tried to download CCleaner direct from Piniform and Eset reports an issue. So it seems the toolbar is still being offered with CCleaner. If you have excluded it from detection in the past the warning does not appear. When I update I always choose "No Action" on the download and again on execution of the download.

 

Because I am updating an existing install I have never been offered the toolbar nor has there ever been a need to check, or not, anything. I believe that if you do a clean install you will be offered the toolbar with the included choice to not have it installed.

 

post-351-0-12688200-1427902798_thumb.png

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hxxp://www.piriform.com/ccleaner/download/slim

 

Can you provide a download link please SCR. 

 

This is the direct link for the full installer:

 

hxxp://www.piriform.com/ccleaner/download/standard

 

Looks like the Eset needs to address this. Only Eset Nod32 detects it. So it would seem like a false positive to me.

 

https://www.virustotal.com/en/file/6a87e940dc0380a1f5fef889643d77d49835a922d4e0e791bd35e7b738eb8709/analysis/1427905510/

 

SHA256: 6a87e940dc0380a1f5fef889643d77d49835a922d4e0e791bd35e7b738eb8709 File name: ccsetup504.exe Detection ratio: 1 / 57 Analysis date: 2015-04-01 16:25:10 UTC ( 0 minutes ago )

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Interesting SCR, I have not installed CCleaner on this computer since installing ESET so it definitely is not a case of my having excluded it previously. In fact, I can't be certain but I don't think I have ever installed CCleaner on this machine.

 

In your screenshot there is reference to palemoon.exe ... any idea what that is?

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Interesting SCR, I have not installed CCleaner on this computer since installing ESET so it definitely is not a case of my having excluded it previously. In fact, I can't be certain but I don't think I have ever installed CCleaner on this machine.

 

In your screenshot there is reference to palemoon.exe ... any idea what that is?

As said Palemoon is a browser which I like a lot. (see Below)

 

Do you have "Enable Detection of potentially unwanted programs" and "Enable Detection pf potentially unsafe applications" enabled?

 

To check go to "Advanced Settings " > "Computer" >  "Antivirus and antispyware"

See the screen shots below

 

post-351-0-31809600-1427913246_thumb.png

 

post-351-0-57038000-1427913286_thumb.png

 

 

Palemoon is a beta build of Firefox. It's an open source of Firefox. Just Google it.

 

hxxp://www.palemoon.org/

Palemoon is not a beta build of Firefox. In fact it has moved away from Firefox.

 

 

Pale Moon aims to provide a Gecko-based browser with more freedom of choice than Mozilla Firefox in how people want to browse the web, which tools or extensions they wish to use, and which feedback users want to see ("Your browser, Your way"); efficiency, after all, should not stop at the engine of a browser, but extend to all parts of it, including the user interface. Specifically, Firefox has seen a redesign of the user interface after the visions of the Mozilla Firefox product directors and user experience team to provide a more minimalist interface; unfortunately also removing essential functions and making a few less logical design choices, confusing minimalism with cleanliness. Especially in Firefox 29, with "Australis", much more has been changed, breaking in many ways with previous versions, standard user interface conventions and ergonomics, as well as proper visual integration with the operating system.

Source: hxxp://www.palemoon.org/info.shtml

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