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We’ve received requests for better visibility to new ESET Remote Administrator 6 Knowledgebase content. We are working every day to create new content and to update existing content based on feedback from many channels, the most important one being this Forum. For more information about other ERA6 support resources, see this post
 
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We will post new ERA6 KB content as replies to this thread. Additionally, we will also post when we significantly change an existing KB article and will include a summary of the edits made.
 
This thread is Pinned and Closed to replies. Continue to use the “Submit Rating” option at the bottom of each KB article to provide suggestions and comments to articles.

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The following articles have been published in the Knowledgebase:

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The following articles have been published in the Knowledgebase:

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Edited KB Content

The following Knowledgebase article(s) has(ve) been significantly edited:

  • How do I activate ESET business products offline? (6.x)

SOLN3615: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3615

 

Edits:

  • Revised steps 7, 8, and 9 per input from QA and SME
     
  • How do I create a task to sync ESET Remote Administrator with Active Directory? (6.x)

SOLN3665: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3665

 

Edits:

  • Updated steps 4 &5 and added information about proper group and domain name entry
     
  • Which version of ESET Remote Administrator Server and related components do I have? (6.x)

SOLN3690: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3690

 

Edits:

  • Added new procedure to help users determine which version of ERA / related components they have
     
  • How do I install and activate ESET File Security for Microsoft Windows Server? (6.x)

SOLN3640: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3640

 

Edits:

  • Added PUA and LiveGrid settings steps at the end of the article
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The following article(s) has(ve) been published in the Knowledgebase:

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The following Knowledgebase article has been significantly edited:


Article title: How do I create a dual update profile configuration in ESET Remote Administrator? (6.x)

 

SOLN3621: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3621

 

Edits: Added steps to update regular automatic update task

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The following articles have been published in the Knowledgebase:

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The following articles have been published in the Knowledgebase:

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The following Knowledgebase article has been significantly edited:

Article title:

How do I upgrade ESET Remote Administrator to the latest version? (6.x)

 

SOLN#:

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3668

 

Edits:

  • Updated procedure to use Component Upgrade task
  • Added link for those upgrading from ERA 6.1.21 to 6.1.28 with component-based instructions (SOLN3734)
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The following Knowledgebase articles have been edited:

Article titles:

How do I know if my ESET business edition product is updating correctly? (5.x)

SOLN#: hxxp://kb.eset.com/e...ent&id=SOLN3359

 

How do I know if my ESET business edition product is updating correctly? (6.x)

SOLN#: hxxp://kb.eset.com/e...ent&id=SOLN3672

Edits:

  • Updated with steps to check VSD and product module versions from ERA and individual client computers.
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The following article(s) have been published in the Knowledgebase:

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