Jamesseung 0 Posted March 23, 2015 Share Posted March 23, 2015 Hi; My ESET Endpoint antivirus v5.0.2237.1 installed at Win7 SP1 7601(CH-TW), during the installation process, i open the task manager or other computer document. the installation step after "removing the backup files" and nearby finished installing process. the ESET Endpoint antivirus hung. At the time, i cannot kill the installation process, explorer.exe stop responding. I cannot close the windows. must force shutdown throughout power-button by 4s shutdown. After restart and enter into OS, Open the ESET, it canbe working. but I am confused why it will hang during the installation process. Pls give me a hand, told me what's reason? thank you very much. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,397 Posted March 23, 2015 Administrators Share Posted March 23, 2015 I'd suggest contacting local customer care as further logs will be needed for troubleshooting: 1, SysInspector log (to check installed sw and drivers) 2, Install logs 3, Process Monitor log from installation 4, possibly a memory dump from the moment when the system has frozen. Link to comment Share on other sites More sharing options...
Jamesseung 0 Posted March 25, 2015 Author Share Posted March 25, 2015 Hi Marcos; Install logs & setup related logs now uploaded into. As process monitor log, cannot get. for i open the process monitor to monitor the installation progress, the process monitor application will hang too. same frozen screen as my post. Link to comment Share on other sites More sharing options...
Jamesseung 0 Posted March 25, 2015 Author Share Posted March 25, 2015 install.log https://mega.co.nz/#!QZ4m2S5A!_dgqEWc-9ncvHDyKd9qHa15qNRpWIKIbca1_MaC4A2s setupapiapp.log https://mega.co.nz/#!RExS1RJR!eZXIYDv6A0HgDRqKVsfx5cTrbcbNYc9QHlc31nUTB5I setupapidev.log https://mega.co.nz/#!tNoD1JCL!EqulWX7FQealLbdS34q-HzW67_CxMcPB9HWe1zzh1D8 Link to comment Share on other sites More sharing options...
Jamesseung 0 Posted March 25, 2015 Author Share Posted March 25, 2015 today, i set the KB crashscroll to get an memory dmp for you. https://mega.co.nz/#!cJwlgKwZ!Bc6NAyJ9_KLCS7apWZ_ckxKIpDwfaYu9kyznATiAUVE Link to comment Share on other sites More sharing options...
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