Blackspear 0 Posted March 23, 2015 Share Posted March 23, 2015 This is occurring on 2 servers that previously had AVG installed.The 2nd server is a standard 2012 Server, 64 bit, Java 8.0.400, SQL express 2012.AVG was uninstalled and the machine rebooted before commencing ESET remote administrator install.All proceeded well until the exact same error was presented and installation ceased.I was able to see that the error was thrown in the early stages of installing “Remote Administrator Agent”, the “Remote Administrator Server” did complete correctly.Advice please. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,168 Posted March 23, 2015 ESET Moderators Share Posted March 23, 2015 Hello, pack the contents of the Logs directory and send me a private message with it, we will check it. P.R. Link to comment Share on other sites More sharing options...
Alf 2 Posted March 24, 2015 Share Posted March 24, 2015 Hello, I had the same problem - Error Code 1603. I had to install the rest of the components manually. Link to comment Share on other sites More sharing options...
Former ESET Employees Timos 8 Posted March 24, 2015 Former ESET Employees Share Posted March 24, 2015 Please contact Peter Randziak via PM and send him packed "logs" directory. Error 1603 is very general MSI error, I am afraid there will be no solution for everyone with this error. MSI log should tell us more. Link to comment Share on other sites More sharing options...
mfichera 2 Posted March 24, 2015 Share Posted March 24, 2015 Hello, I also received this error when attempting to install ERA on Server 2012 R2 Datacenter. Error Code 1603. There was another error message that referenced the KB Solution ID: SOLN406 which seems unrelated. Link to comment Share on other sites More sharing options...
mfichera 2 Posted March 25, 2015 Share Posted March 25, 2015 Just to give an update on my particular situation. After speaking with Business Support (spent 2 hours on hold), they informed me that when you choose to use SQL Server on a separate machine/vm, you must create separate instance and database for the Remote Administration Server to work properly. Link to comment Share on other sites More sharing options...
ESET Staff janoo 11 Posted March 29, 2016 ESET Staff Share Posted March 29, 2016 I had similar experience when installing ERA All in one installer (6.3) x64 on Windows Server 2012 r2. Installation crashed during the Agent installation. I was installing from a shared directory. After the installation failed, I copied files to local folder, installed rest of the components separately (manually), then ERA was working properly. Link to comment Share on other sites More sharing options...
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