wjberris 0 Posted June 24, 2013 Share Posted June 24, 2013 Email Provider: charter.net Smart Security 6.0.316.0 Recently, Smart Security has prevented Windows Live Mail from downloading the bodies my charter account emails. I will get the subject shown unread (bold), but it will eventually time out trying to download the message bodies. This just started happening a week and a half ago - this worked totally fine for almost a year before this happened. I can check the email accounts from my iPhone and iPad with no issues whatsoever. Through trial and error, I found that if I disable Email Client Protection, that the emails would be delivered and viewable as normal. Is there a way for me to make an adjustment so that WLM will be able to check my emails as before? I still want to be protected, so disabling the protection to check the email accounts doesn't make sense, know what I mean? Thanks for the help/suggestions! Bill Link to comment Share on other sites More sharing options...
Former ESET Employees Solution marty_c 30 Posted June 24, 2013 Former ESET Employees Solution Share Posted June 24, 2013 These kinds of issues are often resolved after completing our Email functionality issues checklist. Link to comment Share on other sites More sharing options...
wjberris 0 Posted June 24, 2013 Author Share Posted June 24, 2013 These kinds of issues are often resolved after completing our Email functionality issues checklist. Perfect! I had to make an Exclusion for WLM, and this led me through it. Thanks so much! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted June 25, 2013 Administrators Share Posted June 25, 2013 Does the problem persist after enabling pre-release updates in the advanced update setup and downloading the latest modules? Excluding email clients from filtering is not recommended as emails downloaded by unsupported email clients will not be scanned for threats. Link to comment Share on other sites More sharing options...
pnevin 0 Posted July 29, 2013 Share Posted July 29, 2013 How do you murge 2 accounts? The first account is on my PC(corporate account) and the second account is on my android(account in gmail.com). Link to comment Share on other sites More sharing options...
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