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What is the correct way to transfer a client from one license to another?


jimwillsher
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Hello,

 

Within ERA6 I am supporting four separate customers, each with its own license. I have inadvertently activated an EEA client using the wrong license. What is the correct way to fix this please? Do I fix this from the ela website, or the client, or ERA?

 

Many thanks

 

 

Jim

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Yes, the reactivation will dissociate EEA from old license and associate with selected one. Also this should be reflected in ELA in seat count.

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