No Connection after Hardware change

[ChristophM 0]

Hello, because of an hardware problem i just installed a hard disk in another pc, on the client (Win 10 Pro 22H2) side everyhting looks good... last update just now. But on server side in the Protect Console last connection 2 months ago (when the hardware changed). I tried to reinstall the agent (with agent batch file) and also the All-In-One Installer, nothing changed. The "Reset Cloned Agent"-Task can not be pushed to the client because from server side there is no connection. Also there is no duplicate entry to the name.

Any suggestion what I should do?

[Marcos 5,736]

Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html  and trace.log for possible errors. You can upload the logs here for us, the ESET staff.

[ChristophM 0]

Quote

Error: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond

Enrollment failed with error: Device creation suspended: Administrator's confirmation about detected cloning required. [RequestId: fc2aafa3-a0cd-4741-a4f8-c5fb8d972742]

 

[Marcos 5,736]

Sounds like ESET PROTECT is waiting for an administrator to resolve a cloning question before a device is created:

https://help.eset.com/protect_cloud/en-US/vdi.html

[ChristophM 0]

Thank you very much, it's working properly now.