Trevor99 3 Posted November 28, 2024 Posted November 28, 2024 When I click on "Secure Data" and select "Create a Virtual Drive, then no graphical user interface appeared as shown in the picture. Despite multiple reinstallations, the problem still persists. Operating System Version: windows 11 pro 26100.2454. Has anyone else encountered this issue? Any suggestions on how to resolve it? Thank you!
itman 1,921 Posted November 28, 2024 Posted November 28, 2024 (edited) 12 hours ago, Trevor99 said: When I click on "Secure Data" and select "Create a Virtual Drive, then no graphical user interface appeared as shown in the picture. No problem here but I am running Win 10 Pro x(64); There might be an issue with creating a virtual volume on Win 11. Check your Win Event log Error and Warning section for any entries related to virtual volume creation. Edited November 28, 2024 by itman
Trevor99 3 Posted November 28, 2024 Author Posted November 28, 2024 (edited) Thanks for your reply. I appear to have found error information related to ESET Secure Data. But how do I fix it? Edited November 28, 2024 by Trevor99 Additional information
itman 1,921 Posted November 29, 2024 Posted November 29, 2024 (edited) My best guess here is since you installed/reinstalled ESSP multiple times, something got screwed up with the DESLock software used by Secure Data processing. I suggest you run Eset Uninstaller tool in Win Safe mode. Instructions in its use here: https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool . Run it multiple times until it states no Eset products are installed. Reboot the PC and then reinstall ESSP ver. 18.0.12 and see if this fixes the issue. Edited November 29, 2024 by itman
Trevor99 3 Posted November 29, 2024 Author Posted November 29, 2024 23 minutes ago, itman said: My best guess here is since you installed/reinstalled ESSP multiple times, something got screwed up with the DESLock software used by Secure Data processing. I suggest you run Eset Uninstaller tool in Win Safe mode. Instructions in its use here: https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool . Run it multiple times until it states no Eset products are installed. Reboot the PC and then reinstall ESSP ver. 18.0.12 and see if this fixes the issue. Unfortunately, The problem still persists. Below is the error log snippet that appeared when I uninstalled ESET Secure Data. The complete log is in the attachment. Product uninstallation: Purge leftover ESET Security data [11/29/24 08:18:57] Found ESET driver in Driver Store, provider: ESET, spol. s r.o., catalog file: edevmonm.cat, INF: oem128.inf [11/29/24 08:18:57] + DriverStore::RemoveAllEsetDrivers [11/29/24 08:18:57] Removing all ESET drivers from Driver Store [11/29/24 08:18:57] Removing ESET driver oem128.inf [11/29/24 08:18:57] ERROR! Failed to remove driver oem128.inf error: ~ESETUninstaller.log
ESET Staff Solution Kstainton 42 Posted November 29, 2024 ESET Staff Solution Posted November 29, 2024 (edited) Hi @Trevor99, Would you mind acquiring the following logs from the affected machine: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool, opening a support ticket and providing these logs with your submission. This type of issue really requires an in-depth look from our Encryption team. Thank you, Kieran Edited November 29, 2024 by Kstainton
Trevor99 3 Posted November 29, 2024 Author Posted November 29, 2024 (edited) 2 hours ago, Kstainton said: Hi @Trevor99, Would you mind acquiring the following logs from the affected machine: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool, opening a support ticket and providing these logs with your submission. This type of issue really requires an in-depth look from our Encryption team. Thank you, Kieran Would you mind to continue discussing this issue in this topic? Below is the log I submitted. eelogs_115259_29112024.zip Edited November 29, 2024 by Trevor99
ESET Staff Kstainton 42 Posted November 29, 2024 ESET Staff Posted November 29, 2024 Would you be able submit a ticket via https://go.eset.com/contact-support/ to ensure this is investigated properly. Thank you, Kieran
Trevor99 3 Posted November 29, 2024 Author Posted November 29, 2024 1 minute ago, Kstainton said: Would you be able submit a ticket via https://go.eset.com/contact-support/ to ensure this is investigated properly. Thank you, Kieran OK
itman 1,921 Posted November 29, 2024 Posted November 29, 2024 (edited) 15 hours ago, Trevor99 said: 11/29/24 08:18:57] + DriverStore::RemoveAllEsetDrivers [11/29/24 08:18:57] Removing all ESET drivers from Driver Store [11/29/24 08:18:57] Removing ESET driver oem128.inf [11/29/24 08:18:57] ERROR! Failed to remove driver oem128.inf error: For what it is worth, I can find no reference to oem128.inf in my Win 10 Driver Store directory. Also, a .inf file is not a driver, but just contains installation info for the driver. Edited November 29, 2024 by itman
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