Scan menu loading really slow

[Hartha 0]

Just upgraded to the latest ESS version from an older one which is worked perfectly and suddenly understand that scan menu took more than 15 seconds to load i.This happen regularly and sometimes ESS interface become "not responding"  when I click "computer scan" tab.Is anybody know what is the reason for this ? I'm using W7 Pro with ESS 8.0.304.0

 

 

 

 

 

[yongsua 16]

May I know do you have any other security software installed in your system? It might be preventing ESET to load properly. Kindly wait for Marcos or other moderators to solve your issue.

[Marcos 5,074]

Let's wait for the next service build of v8 which will likely address this issue with certain removable drives.

[yongsua 16]

Let's wait for the next service build of v8 which will likely address this issue with certain removable drives.

 

Does it mean there will be a module update coming soon?

[Hartha 0]

Let's wait for the next service build of v8 which will likely address this issue with certain removable drives.

 

It looks I'm not the only one who suffer from this.Hope ESET fix this as soon as they can

 

Searched through the forum and found many others got the same problem see below topics.

 

https://forum.eset.com/topic/3722-eset-ss8-freeze/?hl=%2Bgui+%2Bfreeze

https://forum.eset.com/topic/2609-scan-menu-missing-in-eset-smart-security/

https://forum.eset.com/topic/3174-ess-gui-eguiexe-freezes-at-tab-scan-computer/

[SweX 871]

 

Let's wait for the next service build of v8 which will likely address this issue with certain removable drives.

 

Does it mean there will be a module update coming soon?

 

No not a module, this is not "fixable" in any module, it's one of those problems they can't fix and release a new module, instead it will be included as a fix in the next build release of the product. It should be stated in the change-log once the build is released.

[yongsua 16]

 

 

Let's wait for the next service build of v8 which will likely address this issue with certain removable drives.

 

Does it mean there will be a module update coming soon?

 

No not a module, this is not "fixable" in any module, it's one of those problems they can't fix and release a new module, instead it will be included as a fix in the next build release of the product. It should be stated in the change-log once the build is released.

 

 

So it is a program update?

[SweX 871]

Yes exactly, e.g 8.0.304.0 --> 8.0.317.0....  First it will probably be available as a manual download from the website as usual, with possibility to update from within the GUI to follow later on.

[rugk 397]

What should I say. All of you perfectly explained this.

Even the link to my original report was already given, so there you should find everything you need.

 

Just another link as there is another explanation for the version numbers (because there was some confusion about this before): https://forum.eset.com/topic/3471-version-80304/

Edited March 13, 2015 by rugk