Printer Issue with Sequoia 15.1.1 and ESET Cyber Security 8.2.800.0

[Kirk A 0]

I cannot seem to figure this out, MacBook with Sequoia 15.1.1 and ESET Cyber Security 8.2.800.0.  I've done a clean install on ESET, added/removed printer(an older Brother laser) many times, but it throws an error of "The printer is in use".  I can only seem to add printer when I turn off ESET firewall, printer is on wife's desktop(also has the latest ESET and Sequoia 15.1.1) which I access over Wi-Fi network.

My computer will print if I connect via USB direct.

Any help would be appreciated.

[lllusion 1]

ESET Cyber Security 8.2.800.0 is not playing well with macOS 15.1.1. There's something very odd about the ESET Firewall and this macOS.

[Devon-Terry 0]

I have seen the same problem on a brand new iMac running the latest version of macOS 15 and ESET Cyber Security. On my old MacBook Pro the only way I can now print is to uninstall the ESET Cyber Protect software. So you are not alone with this issue.

[Robertos 64]

Hello,

We are currently investigating the issue. In the meantime, you can uninstall only the firewall using the component uninstallation, re-run onboarding wizard and disable the firewall until we find a solution.

Thank you for your patience!

[Robertos 64]

 

Hello,

Please verify the version of the configuration module. A version of 2155.1 or newer is required for the proper functioning of the home firewall.

You can check the version through the GUI, though please note that the GUI needs to be restarted after the module is updated. Alternatively, you can check the version via the terminal using the following command:

/Applications/ESET\ Cyber\ Security.app/Contents/MacOS/upd -l | grep "Configuration module"

Thank you!

[Robertos 64]

If you're still experiencing issues after ensuring you're using the correct version of the configuration module, we recommend performing a clean installation of the product:

1. Uninstall the product from your system.
2. Restart your Mac.
3. Reinstall version 8.2.800.0.
4. Set up the product again, including re-creating any custom firewall rules if applicable from your previous installation.

This process should help resolve any lingering issues.