Eset Smart Security reports that it is turned off

[graham1957 0]

Hi All,

 

I'm new to the forum. I've had Eset Smart Security installed for some while without problems.

I've just had a message come up in my action center warning of a security issue with the message 'Eset Smart Security reports that it is turned off'. I'm not sure if this has occurred after a windows update. My windows firewall is on. Is this a clash of Eset security and windows security? I've tried turning Eset Smart Security on but nothing happens. If I go to programs and click on Eset Smart Security I get an error message come up saying 'error communicating with kernel'.

Should I be concerned and what should I do?

Any help appreciated. Thanks.

[TomFace 539]

Hello and welcome graham1957. Not sure what version of windows and ESET you are running, but here is a knowledgebase article on the kernel error.

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2280&actp=search&viewlocale=en_US&searchid=1426006545879
 
 
I had a similar problem previously (with a blank gui window and a kernel error)

https://forum.eset.com/topic/3438-blank-eset-window/

Edited March 10, 2015 by TomFace

[yongsua 16]

May I know what operating system are you using? Windows 8?