santoso 7 Posted November 14 Posted November 14 Hello, We have problem with new installed agent Cant connect to server, we must restart eraserver service so client can connect server log: Quote 2024-11-14 04:04:44 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60454 Code: 0 2024-11-14 04:04:44 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60455 Code: 0 2024-11-14 04:04:59 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60456 Code: 0 2024-11-14 04:05:14 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60458 Code: 0 2024-11-14 04:06:15 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60461 Code: 0 2024-11-14 04:06:30 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60463 Code: 0 2024-11-14 04:06:45 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60464 Code: 0 2024-11-14 04:06:45 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60465 Code: 0 2024-11-14 04:07:00 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60466 Code: 0 2024-11-14 04:07:16 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60468 Code: 0 2024-11-14 04:08:16 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60471 Code: 0 2024-11-14 04:08:31 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60473 Code: 0 2024-11-14 04:08:46 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60474 Code: 0 2024-11-14 04:08:47 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60475 Code: 0 2024-11-14 04:09:02 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60476 Code: 0 2024-11-14 04:09:17 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60478 Code: 0 2024-11-14 04:10:17 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60482 Code: 0 2024-11-14 04:10:32 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60484 Code: 0 2024-11-14 04:10:48 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60485 Code: 0 2024-11-14 04:10:48 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60486 Code: 0 2024-11-14 04:11:03 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60488 Code: 0 2024-11-14 04:11:18 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60489 Code: 0 2024-11-14 04:12:19 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60492 Code: 0 2024-11-14 04:12:34 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60494 Code: 0 2024-11-14 04:12:49 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60495 Code: 0 2024-11-14 04:12:49 Error: EraGrpc [Thread 7f64bd3a7700]: EraGrpc: EraTsiHandshaker::VerifyCertChainHandler untrusted certificate Peer: ipv4:192.168.x.x:60496 Code: 0 Client log Quote 2024-11-14 16:48:26 Error: AuthenticationModule [Thread 10a4]: DeviceEnrollmentCommand execution failed with: failed to connect to all addresses (code: 14) for request Era.Common.Services.Authentication.RPCEnrollmentRequest (id: 5df73e42-cb6d-4fcf-a3e6-ba96c1f0a5eb) on connection to 'host: "192.168.x.x" port: 2222' 2024-11-14 16:48:31 Error: CReplicationModule [Thread 105c]: InitializeConnection: Replication connection problem: Response for request of type DeviceSessionTokenRequest (request id: 124) was not received in time 2024-11-14 16:48:31 Warning: CReplicationModule [Thread 105c]: InitializeConnection: Not possible to establish any connection (Attempts: 1) [RequestId: a1ec94b7-503e-462c-9967-094439115b3a] 2024-11-14 16:48:31 Error: CReplicationModule [Thread 105c]: InitializeFailOverScenario: Skipping fail-over scenario (missing last success replication link data) [RequestId: a1ec94b7-503e-462c-9967-094439115b3a] 2024-11-14 16:48:31 Error: CReplicationModule [Thread 105c]: CAgentReplicationManager: Replication finished unsuccessfully with message: Replication connection problem: Response for request of type DeviceSessionTokenRequest (request id: 124) was not received in time, Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: 192.168.x.x:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0 2024-11-14 16:49:37 Error: CReplicationModule [Thread 105c]: InitializeConnection: Replication connection problem: Response for request of type DeviceSessionTokenRequest (request id: 127) was not received in time 2024-11-14 16:49:37 Warning: CReplicationModule [Thread 105c]: InitializeConnection: Not possible to establish any connection (Attempts: 1) [RequestId: 931a1a9c-4abe-41ae-ace3-42859c74eb84] 2024-11-14 16:49:37 Error: CReplicationModule [Thread 105c]: InitializeFailOverScenario: Skipping fail-over scenario (missing last success replication link data) [RequestId: 931a1a9c-4abe-41ae-ace3-42859c74eb84] 2024-11-14 16:49:37 Error: CReplicationModule [Thread 105c]: CAgentReplicationManager: Replication finished unsuccessfully with message: Replication connection problem: Response for request of type DeviceSessionTokenRequest (request id: 127) was not received in time, Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: 192.168.x.x:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0 2024-11-14 16:49:57 Error: AuthenticationModule [Thread 10a4]: DeviceEnrollmentCommand execution failed with: failed to connect to all addresses (code: 14) for request Era.Common.Services.Authentication.RPCEnrollmentRequest (id: 295f2ee6-e015-4c34-960e-c72b5f8a1470) on connection to 'host: "192.168.x.x" port: 2222' 2024-11-14 16:50:43 Error: CReplicationModule [Thread 105c]: InitializeConnection: Replication connection problem: Response for request of type DeviceSessionTokenRequest (request id: 129) was not received in time 2024-11-14 16:50:43 Warning: CReplicationModule [Thread 105c]: InitializeConnection: Not possible to establish any connection (Attempts: 1) [RequestId: 35de112e-261c-4265-926c-6bb4e4be41c1] 2024-11-14 16:50:43 Error: CReplicationModule [Thread 105c]: InitializeFailOverScenario: Skipping fail-over scenario (missing last success replication link data) [RequestId: 35de112e-261c-4265-926c-6bb4e4be41c1] 2024-11-14 16:50:43 Error: CReplicationModule [Thread 105c]: CAgentReplicationManager: Replication finished unsuccessfully with message: Replication connection problem: Response for request of type DeviceSessionTokenRequest (request id: 129) was not received in time, Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: 192.168.x.x:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0 2024-11-14 16:51:28 Error: AuthenticationModule [Thread 10a4]: DeviceEnrollmentCommand execution failed with: failed to connect to all addresses (code: 14) for request Era.Common.Services.Authentication.RPCEnrollmentRequest (id: 9396c87a-f1c5-47e2-82c7-34f93a6a13a0) on connection to 'host: "192.168.x.x" port: 2222' Please help and thank you Quote
Administrators Marcos 5,468 Posted November 14 Administrators Posted November 14 The peer certificate seems to be untrusted ("VerifyCertChainHandler untrusted certificate"). Did you try reinstalling the management agent using current certificates from ESET PROTECT? Quote
santoso 7 Posted November 14 Author Posted November 14 (edited) 1 hour ago, Marcos said: The peer certificate seems to be untrusted ("VerifyCertChainHandler untrusted certificate"). Did you try reinstalling the management agent using current certificates from ESET PROTECT? yes, we try reinstall agent with current certificate from Eset Protect. it will be connect when we restart Eset Protect service Eset Protect version: 11.1.768 Agent version 10.0 Windows 7 Edited November 14 by santoso Quote
Administrators Marcos 5,468 Posted November 14 Administrators Posted November 14 The client connects through a proxy. I'd suggest to try a direct connection to rule out the proxy as the culprit. Should the problem persist, please provide C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log. Also I'd recommend raising a support ticket to get the case tracked. Quote
santoso 7 Posted November 15 Author Posted November 15 13 hours ago, Marcos said: The client connects through a proxy. I'd suggest to try a direct connection to rule out the proxy as the culprit. Should the problem persist, please provide C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log. Also I'd recommend raising a support ticket to get the case tracked. i will try that option thank you, Quote
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