Can ESET Block an App's Member "Sometimes"

[COStark26 10]

(see Signature for my Apps) Started last week only ... my EssentialPIM mail app (at opening) is - only SOMETIMES - giving me the Popup - [ Cannot Auto-Chk Updates - Chk your App Version ] - AND a HELP/Manual Update Check (Always) gives a Quick "Connect Timed-Out" popup.

EPIM admin asked me to Check Firewall settings for Blocking this EPIM Update Checker.

I'm a default FW setup and can only ask IF anyone knows of a recent (FW) Update that might cause this - OR - a Setting change I might Test with?

Many Thanks as always!

Edited November 11 by COStark26

[Marcos 5,468]

I would recommend raising a support ticket if you can reproduce the issue and create advanced logs, or consider creating a path-based rule instead of the certificate-based one.

 

[COStark26 10]

Thanks, Marcos.

Ref the "Random" nature of the Popup AT Opening .... it is hard to time a look (PLUS WHAT to look for) ....BUT the Help / Manual Update Check ... ALWAYS nets "Connect Times-Out". THAT would be my only hope for a Ticket to matter.

Eset HELP / Search "Advanced Logging" nets -0-. Will I setup Advanced logging and do a Manual EPIM Check for Updates and submit That. HOW do I setup Advanced Logging .... OR what's a ....Link for Instructions>

Thanks!

[COStark26 10]

Found Advanced Logging and am preparing to Start a Ticket with --- EpfwLog.pcapng ---Attachment

Thanks!

[Marcos 5,468]

I don't know what logs will be needed. Basic ELC logs should be enough to start with, then provide the stuff requested by developers and tech support in a ticket.

[COStark26 10]

TKT Request just ack'd by email. Will await Requests from them. Thanks!

[COStark26 10]

Sppt emailed KBs for Detection Exclusion and FW Rules.
I Detection Excluded the Entire Program File(x86) Folder = Popup still.
I made a FW Rule for -- EssentialPIM.exe - Allow Both ways and - ANY - for Local and Remote Hosts & Ports = Popups Still.

Phone Sppt suggested UNINSTALL .... to PROVE if ESET is Involved = Popups Still = Not the cause.

DOES CONTROL PANEL UNINSTALL work for this .... OR MUST I go thru Dnload Uninstaller, AND deal with maybe Losing Netwk Drivers & Settings, and Safe Mode Uninstall, etc.
Thanks for any Help!

[COStark26 10]

1 hour ago, COStark26 said:

Sppt emailed KBs for Detection Exclusion and FW Rules.
I Detection Excluded the Entire Program File(x86) Folder = Popup still.
I made a FW Rule for -- EssentialPIM.exe - Allow Both ways and - ANY - for Local and Remote Hosts & Ports = Popups Still.

Phone Sppt suggested UNINSTALL .... to PROVE if ESET is Involved = Popups Still = Not the cause.

DOES CONTROL PANEL UNINSTALL work for this .... OR MUST I go thru Dnload Uninstaller, AND deal with maybe Losing Netwk Drivers & Settings, and Safe Mode Uninstall, etc.
Thanks for any Help!

IF Uninstaller Tool IS requ'd AND I lose Network Drivers ... will I just Rt Clk the Adapter line below and Clk Update Driver?

I Saved the Network Settings in case but may as well ask Now IF Uninstaller is requd.

 

[COStark26 10]

An EPIM Update to Ver 12.1 netted Successful Manual Check for Updates vs prior Popups.

Only 4 app openings so far but No Popups yet - Presumed FIXED w/ v12.1.