Update failed

[Wrogg 6]

any idea why I'm seeing these? I have tried deleting the cache.

 

Windows 11 24H2

 

Edited November 10, 2024 by Wrogg

[Skier 7]

i'm also receiving an update error message.  In addition to the main window message I also see a pop-up (as expected).

[Wrogg 6]

yes, that's what I'm seeing, not alone then. thanks for the reply

[Skier 7]

This appears to have been resolved as I'm no longer seeing the error messages.

[John Dow 6]

I had the same problem too after 30198 and before 30199 signature update

[ADisplayName 1]

I just had it earlier today, then I cleared the cache and it then updated fine.

Right now another one happened, clearing cache was not sufficient this time.

11/11/2024 03:52:48;Update;Unauthorized access.;SYSTEM

Windows 10 Pro 22H2 [Version 10.0.19045.5011]
ESET Internet Security 18.0.12.0

Minutes later it worked.

Evidently something is up with ESET since Sunday.

Edited November 11, 2024 by ADisplayName

[Marcos 5,739]

I didn't find any issues with your license. If you're able to reproduce the error, please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Run update and reproduce the error
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here.

[Wrogg 6]

It seems to correct the problem later.

But will do thanks