ESET PROTECT Cloud questions

[snoopyone 0]

Hello,  

I am seeking ESET users who align with the following personas:  
- Small and Medium-sized Business (SMB) administrators
- Enterprise administrators
- Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) administrators

If you have experience using ESET PROTECT Cloud, I would appreciate your assistance with a few questions regarding your usage and specific features of the product.  

Thank you for your help!

[snoopyone 0]

Questions for SMB Administrator Persona

1. What are the most critical pieces of information you need to quickly assess the security state of your network?

2. How frequently do you interact with the ESET platform, and what features or dashboards do you prioritize during these interactions?

3. Which aspects of incident handling do you find challenging, and what types of guidance or automation would be most beneficial for you?

4. Are there specific pain points in the initial setup process that could be simplified for a faster, smoother experience?

Questions for Enterprise Administrator Persona

5. Can you describe how you currently use automation within ESET to manage routine security tasks, and where do you see room for improvement?

6. How important is it for you to integrate ESET data with other tools, and which interconnections are essential for your daily workflows?

7. What specific features help you maintain a “clean network” and ensure smooth business operations, and how do you prioritize them?

8. In your experience, what customizability options would make ESET’s security solutions more efficient for complex enterprise needs?

Questions for MSP / MSSP Administrator Persona

9. How do you prioritize between tenant-specific issues and the general security overview across all customers?

10. What are the most critical data points you need in a multitenancy dashboard to effectively monitor and manage all clients’ environments?

11. Can you share which parts of the setup, reporting, or incident response workflows you find repetitive, and what level of automation would help streamline them?

12. How important is the ability to configure individual settings per tenant, and are there common settings that you apply across multiple tenants?