Stuck at Phantom Account login

[Coen 0]

i have eset theft protection activated on a laptop

when starting up my machine i noticed the phantom account being visible for login

(wrongfully) i thought "what would happen if i log into the phantom account

i did - and this was the start of all the problems

this did not allow me to go anywhere - then i tried restarting and this resulted in it automatically going to the phantom account login screen with NO option to switch user

in the mean time i received notifiations that there is possible fraudulent activity - i marked the machine as safe on the eset app - yet this just resulted in a endless loop - every time i start the machine - then i only have the phantom accont login which result the eset app to flag it, then i say it is safe - and around we go

i then did the wrong thing (i found out afterwards) - i removed the machine on the eset app as a theft protected device

now i am completely stuck

from the forums it appears i now need admin from eset to help - how do i initiate this help ????

please

[Marcos 5,468]

It doesn't look like that Anti-Theft was activated or it was associated with a different email address than your ESET Home account.Please raise a support ticket for further assistance with troubleshooting this issue.

 

 

[Coen 0]

The Anti-Theft was activated.

It was not associated with a different email address.

I cant log into the Laptop with the Phantom account because it ask for a PASSWORD which i didn't set up.

I have no way to get into or onto the laptop.

when i log into Eset Home Account on another laptop, it shows there in RED : 1 device needs your immediate attention, it does show the laptop when but not way to activate the activation key

Eset Phantom Acc Problem.pdf

[itman 1,807]

6 hours ago, Coen said:

when i log into Eset Home Account on another laptop, it shows there in RED : 1 device needs your immediate attention, it does show the laptop when but not way to activate the activation key

Refer to this Eset knowledge base article: https://support.eset.com/en/kb5711-recover-or-mark-a-device-as-missing-or-stolen-in-eset-anti-theft-portal on how how to mark your device not missing using your Eset Home Account.

[Marcos 5,468]

The phantom account doesn't ask for a password as it would defeat its purpose - to allow a thief to log in seamlessly and thus trigger suspicious activity.

I would recommend raising a support ticket as it's hard to troubleshoot it via this forum.

[Coen 0]

The Anti-Theft was activated.

It was not associated with a different email address.

I cant log into the Laptop with the Phantom account because it ask for a PASSWORD which i didn't set up.

I have no way to get into or onto the laptop.

when i log into Eset Home Account on another laptop, it shows there in RED : 1 device needs your immediate attention, it does show the laptop when but not way to activate the activation key

Eset Phantom Acc Problem.pdf

[Coen 0]

It doesn't make sense that the phantom acc ask for a password, i agree, but it Does.  when i created the phantom account on 30 Oct,  i named it christiaan 2.  I need to know how to get pass this password?

 

[itman 1,807]

9 hours ago, Coen said:

I cant log into the Laptop with the Phantom account because it ask for a PASSWORD which i didn't set up.

Assuming you logon to Windows using a password, enter it and see if that allows for logon to phantom account.

[Marcos 5,468]

According to what I can see, you don't have Anti-Theft associated with your ESET HOME email address cXXXXXXXXXXXXXX4@gmail.com:

If you are referring to the HP device, it reports ESET as not activated so Anti-Theft could not be active either. Or am I missing something?