High cpu usage since 22/10/24

[zakergfx 0]

Hello,

We have an issue since this tuesday. Almost all of our computers have ESET Service consuming high cpu usage. It consumes like 30-40 % of cpu for no reason. There is no module update, or scan in progress When we reboot computers it is fixed for some hours but then the issue appear again. We are on version 11.1.2052.

Can you help us ? Thank you

[Marcos 5,742]

Please carry on as follows:

1. When the issue occurs, enable advanced operating system logging under Tools -> Diagnostics -> Enable Operating system advanced logging in the advanced setup
2. After 30-60s stop logging
3. Collect logs with ESET Log Collector and upload the generated archive to a safe location (e.g. OneDrive, Dropbox,...) and drop me a personal message with a download link.

[zakergfx 0]

I just pm you  THank you

[Marcos 5,742]

It appears that EsetPerf.etl is 0 bytes in size. Did you turn off advanced operating system logging prior to gathering logs with ESET Log Collector? Please make sure that C:\ProgramData\ESET\ESET Security\Diagnostics\EsetPerf.etl is not empty or too small.

[zakergfx 0]

I indeed forgot to disable it before doing the collection sorry. I will do it again

[zakergfx 0]

I pm you the new link

[Marcos 5,742]

Please set the dump type to "Full" in the advanced setup -> Tools -> Diagnostics and click OK.

When you observe high CPU utilization, click Create:

 

Then either gather fresh logs with ESET Log Collector or supply only "C:\ProgramData\ESET\ESET Security\Diagnostics\ekrn_*.dmp".